751 Account Supervisor jobs in Saudi Arabia

About Us

Business travel is complicated; we make it simple. We’re a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing fast by solving what slows teams down - travel friction.

About Role

We're seeking a driven Senior Account Manager (or Account Manager) to join our growing team in Riyadh. As a key member of our team, you will be responsible for cultivating and managing relationships with our corporate clients, ensuring their travel needs are not only met but exceeded. If you thrive on building strong partnerships, providing exceptional service, and navigating the intricacies of corporate travel, we want to hear from you!

Key Responsibilities

Client Relationship Management

• Cultivate and maintain strong relationships with corporate clients.
• Understand client travel requirements, preferences, and policies to deliver exceptional service.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
  

Implementation (Client Onboarding and Training)

• Manage the onboarding process for new clients following the handover from the sales executive.
• Conduct comprehensive training sessions to ensure clients understand and can use the platform.
• Customize client profiles based on their specific needs.
• Configure travel policies, approval workflows, and cost centers to align with client requirements.
  

Revenue Growth

• Develop and implement strategies to increase revenue from existing clients.
• Identify cross-selling and up-selling opportunities within the corporate client base.
• Collaborate with internal teams to tailor travel solutions that meet client needs and drive revenue.
  

Account Planning

• Develop account plans outlining key objectives, strategies, and action plans for revenue growth.
• Review accounts regularly to track performance against targets and spot improvement areas.
  

Market Planning

• Stay informed about industry trends, market changes, and competitor activities.
• Use market insights to identify new business opportunities and stay ahead of client needs.
  

Collaboration

• Cordinate with sales, finance, and operations teams to ensure smooth service delivery.
• Collaborate with the corporate travel team to share best practices and support collective success.
  

Report Analysis

• Generate reports on account performance, identifying trends and areas for improvement.
• Utilize data-driven insights to make strategic recommendations for optimizing client accounts.
  
  

What we're looking for

• Proven experience as an Account Manager in corporate travel management or related industry.
  
• Minimum of 5 years of Account Management experience if applying for the Senior Account Manager role. (Or at least 3 years for Account Manager applicants.)
• Experience in managing corporate accounts.
• Proven record of meeting or exceeding revenue targets in account management.
• Excellent verbal and written communication skills (Arabic and English).
• Ability to deliver compelling presentations.
• Experience with CRM systems (e.g. Salesforce, HubSpot).
• Ability to analyze data and use insights to drive decision-making.
• Valid KSA driver's license and access to a car.
  

Preferred

• Familiarity with Global Distribution Systems (GDS) and Low-Cost Carriers (LCC) is a plus.
• Tech-savvy with the ability to communicate the benefits/value of tech to clients in simple terms.
• Bachelor’s degree in Business, Marketing, or a related field.

If you are a self-motivated individual with a proven ability to drive revenue growth, we invite you to apply for this opportunity!

Benefits Of Working at Tumodo

- Competitive salary and a performance-driven commission program.

- Opportunities for growth and career advancement.
- Work with a team and leadership that is invested in your development and success.

- Fast-evolving and flexible company with a global market presence.

- Meaningful challenges and clearly see the impact of your work.

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

What we're looking for:

We are seeking an experienced Account Manager to join our dynamic and innovative team at VML Riyadh.
As an Account Manager, you will m anage the day-to-day operation of the account while contributing meaningful perspectives to the marketing and communication strategies and direction .

What you'll do:

• Manage internal agency relationships in order to get things done in the most time and cost efficient way for your client
• Develop a thorough understanding of clients’ business and industry
• Keep track of clients’ activities closely to make sure marketing objectives are met according to marketing plan
• Identify key market needs and challenges, recommend and adapt new strategies to react to changing business trends
• Look for opportunities, anticipate openings for initiatives and plan for the unexpected
• Build a good relationship with the client and become a trusted source in the company
• Lead the Account Team by fostering teamwork
• Develop the Account Team’s career paths and day-to-day training and oversee their work as necessary by focusing on developing their abilities.
• Provide support for the Account Planners and understand, interpret and apply market research insights
• Manage the cash flow, budget control sheets and have a solid control over job charges and cost controls
• Report to the AD on a regular basis in order to keep them sufficiently updated and informed on the day to day operations and progress of work through the processes internally
• Manage multiple accounts; develop positive working relationships with all customer touch points
• Prepare campaign insights reporting, including analysis and research

What you'll need :

• BS/BA in marketing or advertising specialization
• Min 3 years experience as an Account Manager/Senior Account Executive within an agency
• Computer Skills: Microsoft Office
• Project management Skills
• Time management Skills
• Presentation and writing skills
• Flexibility and problem solving skills
• Resourceful in finding information
• Creative mind
• Understanding and appreciation of great advertising – good creative judgment
• General awareness of society and interest in brands
• Strategic curiosity and knowledge in interactive/digital space
• Team player
• Eager - willing to pitch-in on anything
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

#LI-HH1

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Overview

London Stock Exchange Group, Data & Analytics Business Line is one of the world’s leading providers of financial information and trading platforms – delivering high-value data, analytics, indices, market surveillance, and solutions to manage risk, workflow and data.

Through products and services including Workspace, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000 companies, supports the transition to a more sustainable global economy.

The Account Manager maintains deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, delivers outstanding service and a valuable solution. The position will lead a defined book of business or group of accounts (banks, corporates or other financial institutions) in the territory and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution & Proposition Sales as well as the Customer Support department.

• Build an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint
• Maintain understanding of product propositions to initiate conversations and raise interest
• Build and embed a long term trusted advisor relationship within their accounts as well as positive relationship with client C-level and other decision makers
• Daily update of CRM with sales activities, forecast & pipeline
• Focus on maintaining overall customer engagement and growing and retaining handled net revenue
• Coordinate all commercial activities within accounts, being responsible for the end to end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Lead internal and external stakeholders and maintain networks to negotiate and close deals
• Revenue retention (primarily), sales, and administration of accounts

• Strong understanding of customers and their business model and workflows
• 7+ years of proven experience within the customer segment
• Strong product knowledge
• Strong listening and questioning skills are needed for the role to efficiently design the right solution for our clients
• Being self-motivated and reliant, highly driven will bring its reward with fruitful deals
• Ability to build strong & positive relationships with clients at all levels
• Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving--ability to understand, articulate, structure and solve customer needs
• Significant work experience in applicable industry and knowledge of customer workflow required
• Confirmed account management, sales or marketing experience in a customer facing environment required
• Language skills: proficient English and Arabic

A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme. Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data. Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives. Focus on Wellbeing: a hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance. Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Overview

As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients
• Act as the main point of contact for client inquiries, concerns, and requests
• Understand clients' business objectives and challenges to provide tailored solutions
• Account Planning and Strategy: Develop account plans and strategies to achieve client goals and maximize revenue
• Identify opportunities for upselling and cross-selling additional products or services
• Collaborate with clients to set realistic and achievable objectives
• Communication and Coordination: Effectively communicate client needs and expectations to internal teams
• Collaborate with sales, marketing, and product development teams to deliver on client commitments
• Provide regular updates and reports to clients on project status and performance
• Problem Resolution: Proactively address and resolve client issues or concerns
• Work with internal teams to find solutions to client challenges
• Ensure timely and effective communication of resolutions to clients
• Contract and Renewal Management: Manage contract negotiations and renewals
• Ensure that contractual commitments are met and exceeded
• Work with the finance team to ensure timely and accurate invoicing
• Market and Industry Knowledge: Stay informed about industry trends, market changes, and competitive products/services
• Share relevant insights and information with clients to position the company as a trusted partner

• Bachelor's degree in business, marketing, or a related field
• Proven experience in account management, preferably in a similar industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Results-driven with a focus on customer satisfaction
• Familiarity with CRM software and project management tools

Autonomy work style, empowered and challenged! We provide fast, thoughtful, and high-touch interactions. We hold ourselves to exceptionally high standards, and strive for incredible attention to detail, empathy, and fast turnaround times. We love what we do and enjoy doing it. We provide on-job training, international training opportunities, top notch talents teams and creative work environment to help everyone reach their potential and grow within UBRAND. Advertising never stands still.we're fast paced! Tired of watching the clock and dreading your long days? Join a team that doesn't sit still. Our days are action packed and you'll always be growing and learning. It's an opportunity to become an integral part of our creative squad.

UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.

Overview

Join to apply for the Account Manager role at eSense

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eSense is a leading software and cloud technologies company headquartered in Saudi Arabia with over 200 employees. The company is recognized for its innovative solutions and continued pursuit to provide exceptional services to its clients. eSense was founded in 2002 as a software development company and rapidly evolved into developing enterprise solutions and assisting organizations to transform their IT, line of business apps, platforms, and solutions to modern, cloud-powered solutions.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Previous account management experience.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.
• B.Sc. Degree in Computer Science, Business Administration or any other related field.
• 5+ years as in the sales field.
• Must have a strong and diplomatic personality to handle clients and change requests.
• Must have strong team spirits.

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. We leverage cloud computing, artificial intelligence, and software-defined networking to provide a competitive edge. We value diversity of thought and strive for an inclusive environment. Arista’s commitment to excellence is reflected in awards for engineering, diversity, compensation, and work-life balance.

Job Title : Account Manager — Saudi Arabia (preferably Riyadh) with enterprise networking and partner experience.

• Meet and exceed quarterly and annual bookings goals.
• Build pipeline by developing relationships with top-tier prospects, partners, and customers.
• Manage and grow new customer relationships and revenue related to Arista data center and campus networking products.
• Prospect and develop new potential customers via telephone by qualifying and tracking leads, researching key contacts, establishing business relationships, qualifying new accounts, and making sales.
• Prospect and develop partner resellers in the territory; build mutually beneficial relationships with value-add resellers.
• Participate in marketing program planning, development, execution, and measurement to drive program success.
• Coordinate sales and marketing activity with Arista headquarters.
• Take initiative to obtain necessary training and certification on Arista products.
• Monitor client satisfaction and elevate issues for quick resolution.
• Set priorities and schedules to meet goals and commitments.
• Other duties as assigned by management.

• BA/BS degree or equivalent.
• Fluency in Arabic and English is essential.
• 8 to 10+ years’ sales experience in high tech networking (Kingdom), including routers/switches, campus, WiFi, and data center networking.
• Demonstrated history of consistent sales achievement and ability to navigate a complex sales cycle from leads to close.
• Core domain knowledge of networking solutions and selling into enterprise environments.
• Experience with CXO and multi-level selling.
• Strong communication, interpersonal, and customer service skills.
• Knowledge of competitive products and services.
• Professional appearance with business acumen and negotiation skills.
• Strong time management, multitasking, initiative, and follow-through.
• Desire and ability to move into a leadership position as the business grows.
• Strong work ethic and integrity.
• Prior experience selling into Global 2000 organizations is desirable.

• Full-time

• Mid-Senior level

• Computer Networking

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

What we're looking for:

We are seeking an experienced Account Manager to join our dynamic and innovative team at VML Riyadh.
As an Account Manager, you will manage the day-to-day operation of the account while contributing meaningful perspectives to the marketing and communication strategies and direction .

What you'll do:

• Manage internal agency relationships in order to get things done in the most time and cost efficient way for your client
• Develop a thorough understanding of clients’ business and industry
• Keep track of clients’ activities closely to make sure marketing objectives are met according to marketing plan
• Identify key market needs and challenges, recommend and adapt new strategies to react to changing business trends
• Look for opportunities, anticipate openings for initiatives and plan for the unexpected
• Build a good relationship with the client and become a trusted source in the company
• Lead the Account Team by fostering teamwork
• Develop the Account Team’s career paths and day-to-day training and oversee their work as necessary by focusing on developing their abilities.
• Provide support for the Account Planners and understand, interpret and apply market research insights
• Manage the cash flow, budget control sheets and have a solid control over job charges and cost controls
• Report to the AD on a regular basis in order to keep them sufficiently updated and informed on the day to day operations and progress of work through the processes internally
• Manage multiple accounts; develop positive working relationships with all customer touch points
• Prepare campaign insights reporting, including analysis and research

What you'll need :

• BS/BA in marketing or advertising specialization
• Min 3 years experience as an Account Manager/Senior Account Executive within an agency
• Computer Skills: Microsoft Office
• Project management Skills
• Time management Skills
• Presentation and writing skills
• Attention to detail
• Communication skills
• Flexibility and problem solving skills
• Resourceful in finding information
• Creative mind
• Understanding and appreciation of great advertising – good creative judgment
• General awareness of society and interest in brands
• Strategic curiosity and knowledge in interactive/digital space
• Entrepreneurial spirit
• Team player
• Eager - willing to pitch-in on anything
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

#LI-HH1

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Act as the main point of contact for client inquiries, concerns, and requests. Understand clients' business objectives and challenges to provide tailored solutions.
• Account Planning and Strategy: Develop account plans and strategies to achieve client goals and maximize revenue. Identify opportunities for upselling and cross-selling additional products or services. Collaborate with clients to set realistic and achievable objectives.
• Communication and Coordination: Effectively communicate client needs and expectations to internal teams. Collaborate with sales, marketing, and product development teams to deliver on client commitments. Provide regular updates and reports to clients on project status and performance.
• Problem Resolution: Proactively address and resolve client issues or concerns. Work with internal teams to find solutions to client challenges. Ensure timely and effective communication of resolutions to clients.
• Contract and Renewal Management: Manage contract negotiations and renewals. Ensure that contractual commitments are met and exceeded. Work with the finance team to ensure timely and accurate invoicing.
• Market and Industry Knowledge: Stay informed about industry trends, market changes, and competitive products/services. Share relevant insights and information with clients to position the company as a trusted partner.

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in account management, preferably in a similar industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Results-driven with a focus on customer satisfaction.
• Familiarity with CRM software and project management tools.

Autonomy work style, empowered and challenged!

We are dedicated to provide fast, thoughtful, and high-touch interactions. We hold ourselves to exceptionally high standards, and strive for incredible attention to detail, empathy, and fast turnaround times. We love what we do and enjoy doing it. We provide on-job training, international training opportunities, top notch talents teams and creative work environment to help everyone reach their potential and grow within UBRAND.

Advertising never stands still…we’re fast paced! Tired of watching the clock and dreading your long days? Join a team that doesn't sit still. Our days are action packed and you'll always be growing and learning. It’s an opportunity to become an integral part of our creative squad.

UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.

Overview

F&B Account Manager

General Scope:

The F&B Account Manager is responsible for managing one or more assigned Food & Beverage (F&B) customer accounts. The primary objective is to create customer value through expert technical service, ensure revenue retention, maintain profit margins, and identify opportunities for product growth within existing accounts. While acquiring new business may occur, this is not the core focus of the role.

• Manage and grow assigned F&B customer accounts.
• Deliver technical service and application support to ensure customer satisfaction and retention.
• Identify opportunities for up-selling and cross-selling products within assigned accounts.
• Maintain pricing discipline and gross profit targets.
• Analyze customer needs and usage trends to recommend tailored solutions.
• Prepare account reviews and performance reports as required.
• Coordinate with internal teams (technical, supply chain, marketing) to fulfill customer needs.
• Ensure full compliance with company safety and ethical standards.

• Deep understanding of F&B industry processes and challenges.
• Applied technical knowledge of chemical solutions and sanitation processes used in F&B production environments.
• Familiarity with HACCP, ISO, and local food safety regulations.
• Strong relationship management and communication skills.
• Proficiency in CRM systems and Microsoft Office suite.

• Works independently on moderately complex service and account management tasks.
• Conducts root cause analysis, prepares service recommendations, and implements corrective actions.
• Interprets technical data and performance metrics to drive customer success.
• May mentor or guide junior team members.

• Direct impact on customer retention, sales revenue, and gross margin.
• Plays a key role in maintaining client satisfaction and long-term partnerships.
• Errors could affect contract renewal or customer perception.