697 Account Representative jobs in Saudi Arabia

Key Account Representative

Riyadh, Riyadh Zahrawi Group

Posted 11 days ago

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Job Description

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent is accountable for managing all the work related to collection of receivables and coordinating with customers within the framework of company policies & procedures.

Accountabilities

§ Adhere to all Zahrawi Policies & Procedures as applicable.

Collections:

  1. Follow up with the Accounts Receivable team for any overdue invoices.
  2. Arrange meetings with the customers for collection of any overdue invoices.
  3. Visit customers (debtors) for collection purposes.
  4. Collect the cash and deposit it in the banks.
  5. Ensure that correct copies of cheque on every cheque submission, with the receipt voucher, and submit it to the Account Receivable team by the end of the working day.
  6. Follow up and collect the bank guarantee and the customer’s invoices.
  7. Understand the cause for a non-collection of an overdue invoice and update the Account Receivables team with the reason.
  8. Resubmit any missing documents to the customer to ensure that the payment is not delayed.

Account Management:

  1. Send the statement of account when requested by the customers through email.
  2. Reconcile the customer’s statement of account with Zahrawi’s statement of accounts based on the payment received.
  3. Provide full payment allocation details of each customer to the Account Receivable team within 2 working days to keep track of any open invoices in the system.
  4. Keep track of assigned accounts to effectively follow up on the payments of customers.
  5. Report updates regarding the account status on a regular basis.
  6. Plan course of action to recover outstanding payments from customers.

Relationship Management:

  1. Schedule regular meetings with the customers to build a better relationship with them to improve satisfaction levels.
  2. Handle and assist the customers with any questions or complaints they may have and involve the Collection Manager in case of any further issues.
  3. Follow up with sales to finalize pending issues with customers and to resolve the issue with the customers.
  4. Investigate and solve any discrepancies found in a timely manner.

Admin:

  1. Complete necessary office-related administrative work.
  2. Submit the customer invoices through NUPCO System.
Requirements
  • Experience: Fresh Graduates / 1-2 years of experience as applicable.
  • Job Specific Skills: Collection - Invoicing - Relationship management - Good communication skills - Good MS Office Skills
  • Additional Details: Candidate should be Saudi National and should be based in Riyadh. Should have a valid KSA driving license.
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Future Talent - Services Account Representative

Jeddah, Makkah Tetra Pak

Posted 7 days ago

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Future Talent - Services Account Representative

Date: 13 Aug 2025

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Start your career development and become Tetra Pak’s next Future Talent! We are looking for highly motivated newly graduates to join us in 2025!

Future Talent Programme is a program for young talents within Tetra Pak. We offer a permanent position from start in September 2025 at our site in Cairo, Egypt . You will onboard an individual designed development programme for 18 months connected to a specific position and the Tetra Pak organization. During the programme you will participate in trainings and job rotations throughout various parts of Tetra Pak to explore your potential and grow as a person. As a Future Talent here with us, you will get to know our entire business and collaborate with colleagues all over the world. And this is just the beginning of your Tetra Pak career!

Visit and read more about Tetra Pak Future Talent Programme!

Services Account Representative – Future Talent Programme

As our next Future Talent, you will develop your commercial skills and bring you leading knowledge in an accelerated way. You will be part of a truly global company with a dynamic, innovative mindset as well as strong roots in a technological environment. From day 1 you will be delivering results as a true team member and hold a real position. Your manager will plan the content of your program and support you in your development journey. By the end of the program, you will gain great experiences to help you continue your exciting career within our company.

We are looking for talented and highly motivated new graduates to become the next generation of Services Account Representatives (SAR) who will be the main customer contact for operational Service business matters – including, but not limited to, management of service contracts, service coordination and customer support. In this position you will support facilitating service sales growth ambition through account management. You will be a key part of the Customer Service and Design team and the Services Market Operations team, working closely with stakeholders across all areas and levels of the business.

You will be based in Jeddah, Saudi Arabia but work in a global arena.

What you will do
  • Working with orders and order coordination of relevant parts and materials
  • Executing relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
  • Participating and coordinating service contract fulfilment and follow-up, Managing service scheduling conflicts and scope fulfilment and/or variations
  • Supporting communication and planning with customers for service and maintenance events, permanent solutions and re-building kits
  • Supporting with customer enquiries to resolution; Responding and chanelling it into the organisation as required
  • Supporting the sales team and customer to achieve desired outcomes
  • Following-up customer satisfaction results and amplify customer voice to business unites
We believe you have

We believe that you are a person with a drive for results and the ability to prioritise and deliver what is needed. You are a team-player with the ability to build good relationships with colleagues, and you have the potential to build and maintain successful relations with customers.

In addition, you have:

  • University/Bachelor degree in technical/business disciplines or equivalent
  • Strong productivity and continuous improvement focus
  • Fluent in English with excellent communication skills
  • Keen attention to detail and an analytical mindset

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at .

This job posting expires on June 4.

If you have any questions about your application, please contact Elizabeth Ayivor .

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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Sales Account Representative - Nov Drilling Motors

NOV Inc.

Posted today

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Job Description

**Sales Representative Responsibilities**:
1. Create new opportunities with existing and new customers

2. Achieve monthly, quarterly and annual sales targets consistently

3. Analyze Saudi market trends and discover new potentials for NOV Drilling Motors

4. Close follow-up with the customer and address their queries in a timely manner

5. Identify the opportunities to introduce new technologies of Drilling Motors to customers

6. Keep clear record of customer contact information with their area of influence

7. Develop the business relationship with customer and all possible sales leads based on trust and performance delivery

**Sales Representative Qualifications**:

- Bachelor’s degree in Mechanical or Petroleum Engineering or a similar related field.
- Minimum 4-5 years directional drilling experience required
- Sales and marketing experience in a similar position is preferred.
- Basic knowledge of drilling operations and technical understanding of drilling tools is required.
- Strong inter-personal and communication skills
- Professional appearance and strong presentation Skills
- Understanding of various sales and product promotion techniques

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Wellbore Technologies**

Within NOV Wellbore Technologies, we enhance drilling performance at the rig, both on land and offshore. We understand the complete process and anticipate what our customers need to be successful.
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Client Relations Associate

Riyadh, Riyadh Astrolabs

Posted 11 days ago

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Job Description

Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

Build and maintain relationships to continuously enhance the collaboration.

Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

  • Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
  • Take ownership of client management from onboarding to offboarding.
  • Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
  • Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs product line.

Product Development:

  • Continuously improve Post Setup offerings to maximize member value and subscription benefits.
  • Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

Your Technical Skills:

  • Excellent communication and interpersonal skills (both verbal and written in Arabic and English).
  • Strong prioritization, time management, and organizational skills.
  • Ability to manage clients independently and escalate any issues to management swiftly and effectively.
  • Natural people person with drive, enthusiasm, and a serious make it happen attitude.
  • Previous experience in Microsoft Office & Excel.

Your Key Qualifications:

  • Previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
  • Ambitious, curious, and enjoy working independently and with a team.
  • Passion and track record of achieving results; outcome-focused.
  • Adept at managing and exceeding client expectations.
  • Well-versed in CRM.
  • Demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
  • Brand ambassador for AstroLabs, representing the business and our values while interfacing with clients and colleagues.
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Client Relations Executive

Riyadh, Riyadh Dhofar Global

Posted 7 days ago

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Job Description

The Role
We are seeking a dynamic Client Relations Executive to join our team in Riyadh. In this role, you will be the primary point of contact for our valued clients, ensuring excellent service delivery and fostering strong, long-term relationships within the fast-moving consumer goods and hygiene distribution sector. Responsibilities: - Build and maintain strong, long-lasting client relationships. - Serve as the lead point of contact for all client account management matters. - Ensure the timely and successful delivery of our solutions according to client needs and objectives. - Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. - Resolve client issues and complaints swiftly and effectively to maintain high client satisfaction. - Prepare regular reports on client status and performance metrics to management. - Handle pricing and collection with clients after receiving details from sales team - Collaborate with internal teams to improve the client experience and drive customer retention.

Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field. - Proven experience in client relations, preferably within FMCG or hygiene distribution sectors. - Excellent communication, interpersonal, and negotiation skills. - Strong problem-solving abilities and customer service orientation. - Ability to manage multiple accounts and meet deadlines in a fast-paced environment. - Fluent in English; proficiency in Arabic is highly desirable. - High level of professionalism and a proactive attitude. - Familiarity with CRM software and MS Office Suite.

About the company
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.
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Client Relations Advisor (Riyadh Office)

Riyadh, Riyadh Consulting LTD.

Posted 11 days ago

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Job Description

Passionately developing careers since 1958.

Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

Client Relations Advisor (Riyadh Office)

21 Jul, 2025

We are looking for a talented and dynamic bilingual (Arabic/English) Client Relations Advisor to join our Riyadh office. As a Client Relations Advisor, you will be responsible for developing and executing strategic plans to increase sales and revenue for our company. You will identify new business opportunities, build and maintain relationships with new and existing clients, and work closely with our management team to develop effective sales strategies.

Key Responsibilities:

  • Identify and develop new business opportunities to achieve sales targets and revenue growth
  • Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and retention
  • Develop and implement sales tactics to drive business growth
  • Conduct market research to identify trends and opportunities in the market
  • Attend networking events, conferences, and trade shows to generate leads and build relationships
  • Prepare and deliver presentations to clients to showcase company products and services
  • Negotiate and close deals with clients to achieve sales targets
  • Maintain accurate and up-to-date records of sales activity and performance
  • Provide regular reports and updates to management on sales progress and business development initiatives

Qualifications:

  • Bachelor's degree in business, marketing, or related field
  • 5+ years proven experience in business development or sales in Saudi Arabia
  • Fluent in both Arabic and English, with excellent written and verbal communication skills
  • Strong negotiation and closing skills
  • Demonstrated ability to build and maintain relationships with clients
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for client relations,business development and have a proven track record of success,we encourage you to apply for this exciting opportunity.

Apply Now

Full Name*

Date of Birth (Gregorian)*

Nationality*

Email *

Home Address

Highest Degree Earned

School/College/University

Date of Degree

Languages (Speak/Write/Type)

Date you can start

I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

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  • 1st Floor, Building 13, Bay Square, Business Bay
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    Client Relations Specialist (Saudi National)

    Riyadh, Riyadh Consulting LTD.

    Posted 11 days ago

    Job Viewed

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    Job Description

    Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

    Client Relations Specialist (Saudi National)

    06 Jul, 2025

    Job Overview:

    We are looking for a dynamic, results-driven Client Relationship Specialist to join our Riyadh office . The ideal candidate will possess a strong background in sales and business development, focusing on managing inbound leads and prospecting for new opportunities. This role involves scheduling prospecting visits and meetings for Client Relationship Advisors and supporting the team’s success in building long-term client relationships.

    Key Responsibilities:

    • Respond to inbound leads and actively prospect for outbound opportunities in the training industry.
    • Schedule prospecting visits and meetings for Client Relationship Advisors, ensuring efficient use of their time.
    • Collaborate with internal teams to create tailored training solutions that meet clients' specific needs.
    • Client Engagement:
      • Serve as the initial point of contact for client inquiries, providing swift and professional responses to ensure ongoing satisfaction.
      • Assist in building and maintaining strong relationships with existing clients to encourage repeat business.
    • Market Research & Strategy:
      • Stay updated on market trends, competitor activity, and industry developments to identify new business opportunities.
      • Contribute insights to the development of sales strategies that align with business goals and market demands.
    • Administrative Support:
      • Assist in preparing sales reports and forecasts, tracking progress against key performance indicators (KPIs).
      • Utilize CRM systems to manage client data and track interactions efficiently.
      • Support the preparation of proposals, contracts, and other sales documentation as needed.

    Qualifications:

    • 2+ years of experience in sales or business development, preferably within the training industry in the Kingdom of Saudi Arabia.
    • Proven track record of meeting or exceeding sales targets.
    • Strong understanding of the training and consulting landscape in the region.
    • Fluent in both Arabic and English, with excellent written and verbal communication skills.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Strong negotiation and presentation skills.
    • Ability to work independently and collaboratively to achieve business goals.
    • Saudi nationality required.

    If you are a motivated and results-oriented individual with a passion for driving business success, we encourage you to apply for this exciting opportunity!

    Apply Now

    Full Name*

    Date of Birth (Gregorian)*

    Nationality*

    Email *

    Home Address

    Highest Degree Earned

    School/College/University

    Date of Degree

    Languages (Speak/Write/Type)

    Date you can start

    I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

    Dubai
    • 1st Floor, Building 13, Bay Square, Business Bay
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    Client Relations Associate (Business Setup)

    Jobs for Humanity

    Posted 11 days ago

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    Job Description

    Client Relations Associate (Business Setup) Client Relations Associate (Business Setup)

    3 weeks ago Be among the first 25 applicants

    AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

    With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

    Who You Are

    Roles And Responsibilities

    Client Management

    • Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
    • Provide world-class customer service, offering clear, consistent, and proactive communication.
    • Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
    • Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
    • Support corporate bank account opening by acting as the liaison between GMs and banks.
    • Issue Iqamas for GMs and assist with compliance-related activities.
    • Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
    • Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
    • Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

    On-ground Operations

    • Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
    • Guide GMs through medical testing processes and assist with selecting health insurance plans.
    • Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
    • Build strong relationships with relevant stakeholders and partners.
    • Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
    • Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

    Operations & Compliance

    • Issuing company incorporation documents, including MISA, AoA and CR.
    • Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
    • Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
    • Handle document notarization and attestation at MoFA, SBC, and MoJ.
    • Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
    • Monitor and report on ministry updates that may impact company setup and compliance requirements.
    • Tracking and reporting progress on a daily basis.

    Product Development & Continuous Improvement

    • Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
    • Investigate and document process updates from ministries, ensuring internal teams are always informed.
    • Propose operational improvements to streamline the setup process and improve service efficiency.

    Job requirements

    • 2-3 years of experience in a client facing role.
    • Holds a Saudi Driver’s license and has a personal car.
    • Exceptional communication skills in English and Arabic.
    • Ability to manage multiple priorities with a client-first mindset.
    • A deep understanding of client needs and the Saudi business setup process.
    • Strong organizational skills with the ability to adapt to dynamic workflows.
    • A collaborative team player who thrives in a fast-paced, high-growth environment.

    Seniority level
    • Seniority level Entry level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Other
    • Industries Non-profit Organizations

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    Client Relations Associate (Business Setup)

    AstroLabs

    Posted 11 days ago

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    Job Description

    Setup Operations - KSA Expansion

    Riyadh, Kingdom of Saudi Arabia

    Who We Are

    AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

    With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

    Who You Are

    We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!

    • A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
    • A quick learner with excellent communication skills and a passion for delivering world-class customer service.
    • A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
    • As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.

    Roles and Responsibilities

    Client Management

    • Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
    • Provide world-class customer service, offering clear, consistent, and proactive communication.
    • Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
    • Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
    • Support corporate bank account opening by acting as the liaison between GMs and banks.
    • Issue Iqamas for GMs and assist with compliance-related activities.
    • Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
    • Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
    • Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

    On-ground Operations

    • Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
    • Guide GMs through medical testing processes and assist with selecting health insurance plans.
    • Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
    • Build strong relationships with relevant stakeholders and partners.
    • Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
    • Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

    Operations & Compliance

    • Issuing company incorporation documents, including MISA, AoA and CR.
    • Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
    • Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
    • Handle document notarization and attestation at MoFA, SBC, and MoJ.
    • Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
    • Monitor and report on ministry updates that may impact company setup and compliance requirements.
    • Tracking and reporting progress on a daily basis.

    Product Development & Continuous Improvement

    • Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
    • Investigate and document process updates from ministries, ensuring internal teams are always informed.
    • Propose operational improvements to streamline the setup process and improve service efficiency.

    Minimum Requirements

    • 2-3 years of experience in a client facing role.
    • Holds a Saudi Driver’s license and has a personal car.
    • Exceptional communication skills in English and Arabic.
    • Ability to manage multiple priorities with a client-first mindset.
    • A deep understanding of client needs and the Saudi business setup process.
    • Strong organizational skills with the ability to adapt to dynamic workflows.
    • A collaborative team player who thrives in a fast-paced, high-growth environment.
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    Client Relations Associate - HR, PRO, GRO

    Riyadh, Riyadh ASTROLABS

    Posted 2 days ago

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    Job Description

    Who we Are - AstroLabs, the Gulf’s leading Business Expansion Platform

    At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.


    As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we’d like you to be a part of making this happen!


    Our culture is fast , supportive , outcome-oriented and driven by curiosity.


    Who You Are

    We are in search of a dynamic Client Relations Associate - HR, PRO, GRO who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client’s ventures, making a direct impact on their success and contributing to the realization of Vision 2030.


    What We Offer
    • A chance to play a crucial role in the KSA market-entry landscape, directly contributing to the success of Vision 2030 by supporting businesses expanding into the Kingdom.


    • Exposure to diverse clients and markets, enabling you to hone your strategic and customer service skills.


    • A dynamic work environment where innovation and proactive actions are at the forefront.


    • The opportunity to work closely with a team of driven professionals who are dedicated to making an impact on our clients' success - and yours too!


    In this role, you will work on:

    Operations:


    • Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).


    • Build and maintain relationships to continuously enhance the collaboration.


    • Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.


    • Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.


    Client Management:


    • Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.


    • Take ownership of client management from onboarding to offboarding.


    • Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.


    • Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs’ product line.


    Product Development


    • Continuously improve Post Setup offerings to maximize member value and subscription benefits.


    • Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.


    A Day in the Life

    Imagine starting your day with a team meeting to discuss and contribute to the latest services we can offer to businesses expanding to the Kingdom. You then dive into your emails, responding to inquiries from potential clients and scheduling meetings to discuss their business needs. Your afternoon is spent on client meetings in our co-working space in Al Malqa, where you present tailored post setup business solutions and follow up on ongoing services. You then make a few calls to connect with our points of contact in different government offices to ensure all our clients are right on track with their setup. The day ends with you updating the government portals and our internal CRM system to make sure all clients are up-to-date and ready for the next step.



    Your Technical Skills
    • You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
      You demonstrate great attention to detail.


    • You have strong prioritization, time management, and organizational skills.


    • You’re able to manage clients independently and escalate any issues to the management swiftly and effectively.


    • You're a natural “people person” with drive, enthusiasm and a serious “make it happen” attitude.


    • You have previous experience in Microsoft Office & Excel


    Your Key Qualifications
    • You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.


    • You’re ambitious, curious, and enjoy working independently and with a team.


    • You have a passion and track record of achieving results; you’re outcome-focused.


    • You are adept at managing and exceeding client expectations.


    • You are well-versed in CRM


    • You’re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.


    • You’re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.


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