10 Accommodations jobs in Saudi Arabia

Job Purpose

The Accommodation Supervisor is responsible for managing staff accommodation facilities, ensuring safety, cleanliness, and compliance with company and regulatory standards. The role ensures a positive living environment for employees while maintaining cost efficiency and operational excellence in line with Americana Restaurants values.

Key Responsibilities

• Supervise daily operations of staff accommodation to ensure safety, cleanliness, and well-being of employees.
• Coordinate with vendors, housekeeping, and maintenance teams to ensure timely and efficient service delivery.
• Monitor and follow up on maintenance requests, pest control, cleaning, and waste management.
• Ensure facilities meet health, safety, and municipality standards, implementing best practices where possible.
• Establish and enforce accommodation standards, policies, and compliance requirements.
• Maintain accurate records and reports on occupancy, maintenance, and vendor performance.
• Support cost-effective management of accommodation operations within budgetary controls.

Education & Experience

• Minimum 3 years experience in staff accommodation, facilities management, hospitality, or property management.
• Experience managing housekeeping, maintenance, and external vendors.
• Strong knowledge of facility management policies and local health, safety, and labour camp regulations (KSA experience an advantage).
• Proficiency in MS Office (Excel, Word, Outlook).
• Background in handling compliance audits and facility inspections.
• Strong problem-solving and organizational skills.

Key Skills

• Strong leadership and interpersonal skills with the ability to manage teams and stakeholders effectively.
• Resilient, adaptable, and able to work under pressure while driving solutions.
• Practical, cost-conscious approach to facility management with a focus on employee well-being.

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia,VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participates in employee progressive discipline procedures.
• Uses all available on the job training tools for employees.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducts training when appropriate.
• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.

Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

This is a full-time on-site role for a Guest Services Coordinator, located in Al Khobar. The Guest Services Coordinator will be responsible for managing guest inquiries, handling phone communications, performing receptionist duties, and delivering excellent customer service. The role involves daily interaction with guests to ensure high-quality experience and efficient handling of any issues or requests.

Specific Job Responsibilities

• Greeting and Welcoming Guests:
   Providing a warm and professional welcome to guests upon arrival.
• Serve as the primary point of contact for catering guests and clients, ensuring clear communication and a positive experience throughout all phases of the event.
• Respond promptly to catering inquiries via phone, email, or in person; provide detailed information on menus, pricing, availability, and services.
• Assist with planning and coordinating catering events including menu selection, timelines.
• Collaborate with culinary and event teams to ensure timely preparation and delivery of food and services.
• Maintain accurate and up-to-date records of client preferences, orders, and special requirements.
• Manage catering software systems for scheduling, invoicing, and order tracking. And Collaborate with Accounting & Kitchen to review the invoices up to date.
• Follow up with client's post-event to gather feedback and ensure satisfaction.
• Responding to Inquiries:
   Promptly answering guest questions and requests, whether in person, via phone, or email.
• Resolving Issues and Complaints:
   Efficiently addressing guest complaints and resolving problems.
• Coordination with Other Departments:
   Working with other departments (e.g., housekeeping, dining, event planning) to fulfill guest needs and requests.
• Providing Information:
   Giving guests information about services, amenities, and local attractions.
• Maintaining Records:
   Keeping accurate records of guest interactions and requests.
• Monitoring Guest Satisfaction:
   Gathering feedback and monitoring guest satisfaction levels.
• Handling Special Requests:
   Managing special requests and arrangements for guests.
• Supporting New Staff:
   Contributing to the training of new guest service staff.
• Communicating Effectively:
   Communicating clearly and effectively with team members, guests, and management.

Qualifications and Skills:

• Bachelor's degree in hospitality management, Business Administration, or a related field (preferred).
• 2 + years of experience in catering or hospitality management.
• Strong interpersonal and communication skills; excellent phone and email etiquette.
• Excellent organizational and multitasking abilities.
• Detail-oriented with the ability to multitask and work under pressure in a fast-paced environment.
• Exceptional customer service and communication skills.
• Proficiency in inventory management and budgeting.
• Familiarity with food safety regulations and health codes.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Flexible schedule, including availability on weekends, evenings, and holidays as needed.

Job Purpose:

The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.

Functional Accountabilities:

Key Accountability Areas:

Guest Interaction and Assistance

• Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
• Handle guest inquiries, including providing information about the facility, operating hours, and available services.
• Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.

Guest Service

• Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
• Provide proactive support by anticipating guest needs and offering assistance before being asked.
• Promote additional services and amenities offered at the facility to enhance the guest experience.

Operational Support

• Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
• Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
• Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.

Communication and Coordination

• Maintain clear and effective communication with other team members to ensure a seamless guest experience.
• Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
• Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.

Guest Experience

• Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
• Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
• Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.

Service Level Standards

• Adheres to SLS

KNOWLEDGE & EXPERIENCE:

Minimum Qualifications

• High school diploma or equivalent. Additional training in guest service or hospitality is preferred.

Professional Certifications

• Certification in Customer Service or Hospitality is a plus.

Required Experience

• 1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
• Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
• A positive attitude and a commitment to providing exceptional guest service.

Overview

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests


• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests


• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities


• Maintain and update guest history profiles through the Opera guest profile system


• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated


• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements


• Give courtesy calls and complete the daily call log as per established guidelines

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationMarriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 378th Expeditionary Force Support Squadron Contingency Quarters, PSAB, Saudi Arabia.

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Please see the "Who May Apply" section under the Qualifications section.

The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations. Maximizes efficient use of assigned rooms containing in excess of 9000 bed spaces supporting a wide range of permanent party, deployed and transient personnel. Utilizes CQMAPs to track personnel assigned to, inbound and outbound to PSAB lodging and provides routine and on-demand rosters to installation leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making and maintains a back-up tracking system. Registers and assigns bedspaces to guest, manages and maintains security of room access codes, and may escort guests to rooms as needed. Checks guest into and out of bedspaces. Ensures that only authorized patrons use government quarters. Completes mass check-in and check-out upon arrival of deployers at other locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures. Coordinates with representatives from other units to assign guests to bedspaces. Maintains current checkout list. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest or unit representative and entered into guest folio. Prints backup reports from property management system. Records and notifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Conducts periodic room accountability to confirm occupants. Maintains the lost and found program. Ensures that customer service is the first priority. This may include escorting of contractors in lodging and other Expeditionary Force Support Squadron supported operations on base. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application:

• This position requires the incumbent to complete a background investigation with favorable results.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/14/2025

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties. Have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Be able to communicate effectively in the English language; i.e., read, write, and speak. Applicant must have experience in general clerical work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple task and providing quality customer service. Experience must have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements. CQMAP experience is desired, but not required. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Be able to satisfactorily complete a Preemployment Physical and Drug test. Must hold and maintain a current US drivers license.

You will be evaluated on the basis of your level of competency in the following areas:

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 10/14/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit:

Shaw NAF HR Office

Email

Address

Prince Sultan AB / PSAB / Saudi Arabia Sustainment Services Flight

20 FSS/FSCN

504 Shaw Drive, Suite 2148

Shaw AFB, SC

US

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Accepting applications

Open & closing dates

10/01/2025 to 10/14/2025

Salary

$18.51 to - $18.51 per hour

Pay scale & grade

NF 2

Location

Few vacancies in the following location:

Saudi Arabia

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Multiple Schedules - Flexible

Service

Competitive

Promotion potential

None

Job family (Series)

• 0303 Miscellaneous Clerk And Assistant

Supervisory status

No

Security clearance

Not Required

Drug test

Yes

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

No

Bargaining unit status

No

Announcement number

25-5WFSR

Control number

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia's northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay's 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role

Join our pre-opening team as Guest Services Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Guest Services Supervisor, you will play an essential role in welcoming guests, managing their luggage and transportation needs, and ensuring smooth and personalized arrivals and departures throughout the pre-opening phase and daily operations.

What You Will Do

• Assist with pre-opening tasks including systems setup, service standard creation, and training related to guest arrivals and departures.
• Greet guests upon arrival and departure, assist with luggage handling, escorting, and offering helpful resort and destination information.
• Coordinate closely with the Front Desk, Concierge, and Valet teams to ensure seamless guest movement and satisfaction.
• Assist VIP guests and respond to special requests with care and attention.
• Maintain guest areas at the entrance and lobby, ensuring a welcoming and organized environment.
• Deliver items to guest rooms when required and support room moves as needed.
• Monitor guest feedback and support service recovery when necessary.
• Maintain a professional appearance and embody the Four Seasons service culture.

What You Bring

• Previous experience in guest services, bell desk, or valet roles within luxury hospitality preferred.
• Pre-opening experience is an advantage.
• Energetic and service-oriented personality with excellent communication skills.
• Physically fit and able to handle luggage and assist with guest movement as needed.
• Saudi Driver License, Ability to drive.
• Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

Full-time role.