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Customer Care System Analyst

Riyadh, Riyadh -

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Job Description

Overview

The Customer Care System Analyst will analyze the existing CRM/CCC systems of the Riyadh Public Transport project and assess their performance and recommend improvements in order to enhance our customer service platforms and tools. This role bridges the gap between customer support operations and technical teams, ensuring that systems are optimized to deliver seamless, efficient, and high-quality customer experiences. The individual shall also monitor the performance of the CCC operator to ensure the systems are utilized properly, including the communication interfaces with other stakeholders to monitor the efficiency of enquiries and complaints resolution and optimum reporting of such.

Role and Responsibilities

  • Monitor CRM/CCC system performance and user feedback to identify issues and opportunities for improvement, automation or enhancement.
  • Monitor the performance of the operator of the CRM & CCC systems.
  • To track KPIs such as ticket resolution time, CSAT, and agent productivity.
  • Collaborate with CCC/CRM operator, IT, product team and Owner/Client to gather requirements and implement system improvements.
  • Define and support the improvements/upgrades of the customer care tools with CRM, ERP, and communication platforms as well as their potential further integration.
  • Participate in system upgrades, testing, and rollout of new features or tools.
  • Conduct user training and create documentation for system processes and best practices.
  • Ensure data integrity, security, and compliance with relevant regulations (e.g., GDPR, HIPAA).

Qualifications and Education Requirements

  • Bachelor's degree in Information Systems, Business Administration, or a related field

Mandatory Experience

  • 10 years' experience in a customer service systems analyst or technical support role.
  • Hands-on experience with customer care platforms (e.g., Zendesk, Salesforce, ServiceNow, .).
  • Strong analytical and problem-solving skills; proficiency in Excel, SQL, or BI tools (e.g., Power BI, Tableau).
  • Excellent communication and documentation skills.
  • Ability to manage multiple priorities and work cross-functionally.

preferred skills

  • Experience with workflow automation tools (e.g., Zapier, Workato).
  • Familiarity with APIs and system integrations.
  • Knowledge of ITIL or other service management frameworks.
  • Understanding of customer experience metrics and service design principles.


Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. #J-18808-Ljbffr
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Sales Professionals Jobs in Qurtubah (Jun 2025) - Bayt.com

Saudi Petroleum Services Polytechnic

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A sales specialist position is offered in Riyadh, requiring negotiation skills and knowledge in advertising for client engagement and market strategies.

An experienced sales specialist position is offered in Riyadh. Skills in negotiation and fluency in Arabic and English are required. Competitive benefits await.

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  • اخصائي مبيعات عاج لدعاية و الاعلان Qurtubah · Riyadh · Saudi Arabia A sales specialist position is offered in Riyadh, requiring negotiation skills and knowledge in advertising for client engagement and market strategies. $500 - $,000 Entry level · 0-5 Years of Experience Yesterday Easy Apply
  • اخصائي اول مبيعات عاج لدعاية و الاعلان Qurtubah · Riyadh · Saudi Arabia An experienced sales specialist position is offered in Riyadh. Skills in negotiation and fluency in Arabic and English are required. Competitive benefits await. $1,000 - $1,500 Mid career 10 days go Easy Apply
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Electrical Project Engineer

Aramco Overseas Company UK Ltd

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Aramco energizes the world economy.

Aramco occupies a special position in the global energy industry. We are one of the world's largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco's value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations' spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom's vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

Overview

We are seeking an Electrical Project Engineer to join our Power Systems Projects and Technical Support Department.

Power Systems Projects and Technical Support Department (P&TSD) is one of five departments within power systems in Saudi Aramco - its mission is to provide best in class power engineering services to internal and external clients through competent workforce and viable technologies.

Your primary role will be to lead the execution of capital projects. You will ensure that engineering design, procurement, construction and project completion is completed in compliance with the project objective and contractual requirements i.e. project schedule, cost, HSE, company standards and procedures.

Key Responsibilities

As the successful candidate you will be required to perform the following:

-Lead and recommend new continuous improvement solutions for installations or modifications to improve existing facilities and standardization within specific fields of endeavor. Estimate costs, prepare justifications and complete expenditure requests as required.

-Develop Plans, schedules and provides work direction for preparation of designs, processes, reports, correspondence and related data and assures the efficiency, adequacy and conformance to overall objectives of challenging engineering problems.

-Develops scope and description of technology items, and leads the implementation and operation of developed solutions in the field.

-Proactively identify, develop solutions and implement for any issues that may affect cost, schedule, safety or quality. Ensure timely resolution of project issues arising in all phases of the project development.

-Reviews work of junior engineers directed.

-Negotiate agreements and change orders with design and execution contractors.

-Ensure safety measures are implemented in the projects' execution.

-Be fully familiar with company Key Performance Indices (KPIs) and proactively identify actions to ensure those KPIs are achieved.

-Review weekly and monthly reports on the status and progress of the contracts, including project costs and schedule. Attend project meetings e.g. progress, stakeholders, design review, value improvement, etc.

Minimum Requirements

-As the successful candidate you will must a Bachelor's Degree in electrical engineering.

-You should have a minimum of 8 years' experience. Chartered Engineer Certification or Certification as Professional Engineers is preferred. Additionally, formal qualification in Project Management is preferred.

-You should have a robust understanding of international procedures of Projects Phases, Engineering Phases, Bidding procedures, Procurement Processes, Construction Requirements and up to date Best Practices.

-Flexible to work in multinational teams and mobilize to different locations including remote areas as needed.

Job Post Duration

Job posting start date: 07/03/2025

Job posting end date: 12/31/2025

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world's biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs - one of the largest in the world.

Country/Region: SA #J-18808-Ljbffr
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HR Business Partner

Dammam Hitachi ABB Power Grids

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To build a pivotal role in driving workforce planning, performance management, and succession planning initiatives. You will work closely with business leaders to align HR strategies with organizational goals, ensuring that the workforce is equipped to meet current and future demands. Additionally, you will collaborate with the talent acquisition team to ensure seamless integration of recruitment strategies that attract and retain top talent.

How you’ll make an impact

  • Workforce Planning: Assess and evaluate current headcounts in alignment with business needs and strategic objectives. Collaborate with department leaders to identify gaps and forecast future staffing requirements. Lead and manage organization restructuring initiatives when required. Ensure data accuracy within planning tools, regularly audit and update information, and develop and track headcount reports.
  • Recruitment and Talent Acquisition: Develop and implement Saudization strategies in partnership with business leaders to meet Saudi regulations. Develop targeted recruitment and retention strategies to increase female representation across all levels.
  • Partnerships and Inclusive Hiring: Build relationships with diverse talent pools, promote inclusive hiring practices, and support career development programs for women. Provide recruitment expertise and advise hiring managers on recruitment and compensation proposals.
  • Performance Management and Succession Planning: Oversee the global performance management cycle, ensuring alignment with company standards. Coach managers on performance practices, conduct talent review sessions, and identify high potential employees. Develop succession plans and strategies for leadership development.
  • Learning and Development: Collaborate with leadership to develop employee growth strategies and partner with L&D teams to execute training programs.
  • Employee Engagement and Culture: Develop strategies to increase participation in engagement surveys. Work with department heads to develop action plans based on survey results. Implement global diversity and inclusion initiatives tailored to local contexts.
  • Compensation and Benefits: Oversee salary review processes, manage off-cycle adjustments, and enhance allowances and incentives to attract and retain talent.
  • Living Hitachi Energy’s core values of safety and integrity by acting responsibly and caring for colleagues and the business.

Your background

  • Bachelor’s degree in HR, Business Administration, or related field.
  • Proven experience as an HR Business Partner or similar in manufacturing.
  • Strong understanding of workforce planning, talent management, and performance management.
  • Excellent analytical, communication, and interpersonal skills.
  • Knowledge of local labor laws, regulations, and Saudization requirements.
  • Ability to work collaboratively in a fast-paced environment.
  • Proficiency in English, both spoken and written.

Hitachi Energy is a global technology leader advancing a sustainable energy future. We serve customers across utility, industry, and infrastructure sectors with innovative solutions. We pioneer technologies and enable digital transformation to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries, each working with purpose and leveraging diverse backgrounds to challenge the status quo. We welcome you to apply and join a global team that values diversity and collaboration as keys to great innovation.

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Senior Delivery Manager - Residential - Staff Accommodation (ENT666)

Riyadh, Riyadh Qiddiya Investment Company

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Qiddiya Investment Company is excited to announce a vacancy for a Senior Delivery Manager for our Staff Accommodation projects. This critical role will be responsible for overseeing the delivery of high-quality staff housing solutions that meet the needs of our growing workforce.

Responsibilities
  • Lead the planning, execution, and delivery of residential staff accommodation projects, ensuring alignment with Qiddiya's strategic objectives and operational standards.
  • Collaborate closely with project stakeholders, contractors, and internal teams to develop project plans, schedules, and budgets.
  • Monitor project progress, performance metrics, and expenditures, making sure that projects are delivered on time and within budget.
  • Manage risks and issues that arise during project execution, implementing effective mitigation strategies.
  • Conduct regular site inspections and stakeholder meetings to ensure quality control and adherence to safety regulations.
  • Foster a positive working environment that encourages teamwork, innovation, and accountability among project delivery teams.
  • Prepare and present status reports and updates for senior management, highlighting successes, challenges, and proposed solutions.
  • Integrate sustainable practices into the project delivery process, promoting environmentally friendly approaches to staff accommodation.
  • Bachelor's degree in Construction Management, Civil Engineering, or a related field.
  • Minimum of 9-12 years of experience in project management, specifically in residential or commercial construction.
  • Strong track record of successfully delivering residential accommodation projects.
  • Proficient in project management methodologies, tools, and software applications.
  • Excellent leadership, communication, and interpersonal skills, with the ability to manage diverse teams and stakeholders.
  • Strong analytical skills with a focus on problem-solving and strategic thinking.
  • Knowledge of sustainability practices and the ability to integrate them into project delivery.

Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !

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Senior Risk Manager

Hintel Middle East

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Job Title: Senior Risk Manager – Real Estate Development

Location: Madinah

Job Type: Full-time

Industry: Real Estate Development & Construction

Job Overview:

We are seeking an experienced Senior Risk Manager to lead and oversee enterprise risk management for a real estate development company. The ideal candidate will have 12-15 years of experience in enterprise risk management within the real estate sector, with a strong background and knowledge on construction projects .

The role requires deep expertise in identifying, assessing, and mitigating financial, operational, and project-related risks to ensure the successful execution of medium- and large-scale developments. Professional certifications such as IRM (Institute of Risk Management) or equivalent are highly preferred.

Key Responsibilities:

  • Develop and Implement Risk Strategies: Design and oversee enterprise risk management frameworks to mitigate risks associated with real estate development and construction.
  • Risk Assessment & Analysis: Identify potential risks related to project financing, construction execution, regulatory compliance, and market fluctuations.
  • Project Risk Oversight: Monitor and manage risks at all project stages, from land acquisition to construction and handover.
  • Regulatory Compliance: Ensure compliance with local and international risk management standards, real estate regulations, and contractual obligations.
  • Financial & Credit Risk Management: Work closely with finance teams to evaluate investment risks, loan repayment structures, and cash flow stability.
  • Stakeholder Coordination: Collaborate with project managers, legal teams, finance departments, and external contractors to enforce risk mitigation strategies.
  • Crisis Management & Contingency Planning: Develop response plans for unforeseen events such as cost overruns, contractor failures, and regulatory changes.
  • Reporting & Documentation: Provide risk reports to senior leadership, ensuring transparency and proactive decision-making.

Key Qualifications & Experience:

  • 12-15 years of experience in enterprise risk management, with a strong focus on real estate development operations and construction projects.
  • Bachelor’s or Master’s degree in Risk Management, Finance, Engineering, or a related field.
  • Professional certifications such as IRM, FRM, PRM, or equivalent are highly preferred.
  • Proven expertise in construction risk management , including contract risks, project financing risks, and regulatory compliance.
  • Strong analytical and problem-solving skills, with the ability to assess complex risk scenarios.
  • Excellent communication and leadership abilities to coordinate with cross-functional teams and executive stakeholders.
  • Knowledge of risk management tools, financial modeling, and data-driven risk assessment methods.

Preferred Skills:

  • Experience in managing risk for large-scale real estate developments (residential, hospitality, commercial, and mixed-use projects).
  • Strong negotiation skills for risk mitigation in contracts with contractors, suppliers, and financial institutions.
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Engineering Technicians Jobs in South Jeddah (Jul 2025) - Bayt.com

Jeddah, Makkah CARE

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Engineering Technicians Jobs in South Jeddah

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An Electrical Technician position is available in Jeddah. Responsibilities include installing and maintaining electrical systems, requiring technical skills and safety…

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  • Electrical Technician ACWA Power South Jeddah · Jeddah · Saudi Arabia An Electrical Technician position is available in Jeddah. Responsibilities include installing and maintaining electrical systems, requiring technical skills and safety… Saudi nationals 2 days ago Easy Apply
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Marketing Manager Jobs in Saudi Arabia (Jul 2025) - Bayt.com

Riyadh, Riyadh Saudi Petroleum Services Polytechnic

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Seeking a Field Sales Representative in Riyadh with strong English skills and experience in corporate relations. Competitive benefits and growth opportunities.

An exciting position for an E-Marketer in Riyadh, focusing on digital marketing strategies and social media engagement. Skills in content creation are essential.

A part-time real estate marketer position is offered in Riyadh. Responsibilities include promoting properties and client communication. Experience required.

A Marketing Specialist position is available in Jeddah, focusing on digital strategies, content creation, and customer engagement with attractive benefits.

A marketing employee role is offered in Riyadh, focusing on data analysis, marketing strategies, and solution recommendations. Skills in analytics desired.

Marketing Manager Jobs in Saudi Arabia 5 jobs found Filters Sort by: Relevance

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  • مسوقة لتأجير السيارات Ghirnatah · Riyadh · Saudi Arabia Seeking a Field Sales Representative in Riyadh with strong English skills and experience in corporate relations. Competitive benefits and growth opportunities. Saudi nationals $0 - $00 Director/Head Yesterday Easy Apply
  • مسوق/ه الكتروني sco Al Malik Faysal · Riyadh · Saudi Arabia An exciting position for an E-Marketer in Riyadh, focusing on digital marketing strategies and social media engagement. Skills in content creation are essential. $0 - $500 Entry level Yesterday Easy Apply
  • مسوق عقارية AMAAS Real Estate Riyadh · Saudi Arabia A part-time real estate marketer position is offered in Riyadh. Responsibilities include promoting properties and client communication. Experience required. $500 - $1,0 0 Hybrid 3 days ago Easy Apply
  • Marketing Specialist Evoy Jeddah · Saudi Arabia A Marketing Specialist position is available in Jeddah, focusing on digital strategies, content creation, and customer engagement with attractive benefits. Entry level Remote 10 days ago Easy Apply
  • موظف تسويق vegetarian food company An Nasiriyah · Riyadh · Saudi Arabia A marketing employee role is offered in Riyadh, focusing on data analysis, marketing strategies, and solution recommendations. Skills in analytics desired. 24 days ago Easy Apply
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Director - Residential Sales Operations - Residential Sales & Leasing (ENT670)

Riyadh, Riyadh Qiddiya Investment Company

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Qiddiya Investment Company is actively seeking a detail-oriented and strategic Director - Sales Operations to lead our sales operations team. This pivotal role is essential for optimizing and streamlining the sales processes related to our residential offerings, ensuring operational excellence, and driving sales effectiveness as we work towards establishing Qiddiya as a premier destination in Saudi Arabia.


Key Responsibilities
  • Develop and implement sales operations strategies that enhance organizational efficiency and support sales performance metrics.
  • Oversee the sales process from lead generation to closing, ensuring a seamless experience for customers and sales teams.
  • Collaborate with leadership to develop sales forecasts, budgets, and reporting processes that inform strategic decision-making.
  • Analyze sales performance data and metrics to identify trends, opportunities, and areas for improvement within the sales organization.
  • Establish and monitor key performance indicators (KPIs) to drive accountability and continuous improvement in sales operations.
  • Provide training and support to sales teams on processes, tools, and best practices to optimize productivity and effectiveness.
  • Work with cross-functional teams including marketing, finance, and customer care to align sales operations with overall business objectives.
  • Ensure the implementation and utilization of sales technologies and CRM systems to enhance operational capabilities.
  • Bachelor's degree in Business Administration, Sales Management, or a related field (Master's degree is a plus).
  • A minimum of 12-15 years of experience in sales operations or sales management, preferably within the real estate or hospitality sectors.
  • Strong analytical and problem-solving skills, with a focus on using data to drive strategy and operations.
  • Proven track record of developing and executing successful sales operations strategies.
  • Exceptional leadership and team management skills, with experience in coaching and developing high-performing sales teams.
  • Strong communication and interpersonal skills, capable of collaborating with multiple stakeholders at all levels.
  • Familiarity with CRM systems and sales analytics tools to track performance and improve operations.
  • Ability to work in a fast-paced, dynamic environment with a strong commitment to results.

Offering a comprehensive compensation and benefits package.

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Head of Channel Partnerships

Riyadh, Riyadh Fintech News

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Tamara is seeking a Head of Channel Partnership for their Commercial Strategy team. As Head of Channel Partnership, you will be crucial in establishing dynamic partnerships with acquirers, payment service providers, and more.Drawing on your proficiency in creating a robust distribution network for seamless, scalable transactions across the MENA region, you will be responsible for owning the development and execution of Tamara's commercial partnership strategy in multiple markets to create unique experiences only Tamara can provide.With a proven track record of developing and delivering impactful training programs, while remaining proficient in monitoring and optimizing commercial team performance, and ultimately revolutionize the way millions of users shop, pay, and bank.You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

  • Leading Tamara's commercial partnerships strategy and operations across multiple markets.
  • Assigning and prioritizing accounts for the sales team, in coordination with partner teams.
  • Collaborating closely with the revenue team to execute the channel partner strategy.
  • Creating a comprehensive sales plan and implementing it.
  • Developing a training program to boost the sales team's skills.
  • Managing and tracking the commercial team's performance against targets.
  • Implementing initiatives to enhance the sales team's efficiency, like automation and improved tools.
  • Establishing the structure, tools, and team for SMB accounts across all markets for these partners.
  • Analytical skills to build clear business cases, and focus resources into high impact initiatives.
  • Strong collaboration skills, working closely with cross-functional teams.
  • Track record of creating and implementing effective sales plans.
  • Experience designing and delivering impactful training programs.
  • Proficiency in monitoring and optimizing commercial team performance.
  • Experience in introducing efficiency-enhancing initiatives, including automation and sales tools.

Join the revolution
Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.All qualified individuals are encouraged to apply. #J-18808-Ljbffr
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