227 Service Technician jobs in Saudi Arabia

Job Description

Be part of a successful team

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

As a Technical Support Specialist. You will be responsible for monitoring real-time data, incident management, and data quality assurance. You will provide highest level of customer service to the customers and will challenge your ability to perform in a high paced environment.

As a Technical Support Specialist - Real Time System, you will be responsible for:

• System Operations:
• Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms.
• Delivering comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems.
• Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement.
• Administer system integrations involving APIs, middleware, and monitoring solutions.
• Implement and maintain real-time dashboards and collaboration tools to support remote operations.
• Collaborating closely with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery.
• Working closely with our customers to understand how they work, their challenges, and translate their requirements.
• Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies.
• Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards.
• Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance.
• Generating technical reports and documentations for the system design, procedures, and incidents.
• Facilitate and conduct system training sessions and documentations.
• Support works conducted in clients and vendors sites.
• Real-time Support:
• Identifying, resolving technical incidents and problems proactively to ensure a prompt solution.
• Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner.
• Field Operations:
• Regular field visits to remote areas for system troubleshooting.
• Deploy, configure, and maintain applications across diverse environments
• Generate technical reports and documentations for the system design, procedures, and incidents
• Connect and troubleshoot network issues at the field site.
• Developing your technical knowledge and expertise to provide effective problem solving.
• Assisting in incident investigations and troubleshooting and diagnosing Realtime system issues.

Fuel your passion.

To be successful in this role you will:

• Have a Bachelor's degree in Engineering or Computer Science (Energy knowledge is a plus).
• Have 2+ years' experience in IT systems, infrastructure, and application support.
• Have knowledge of databases (relational and non-relational).
• Be a good team player and display good communication skills.
• Have excellent communication skills and ability to engage with both technical and non-technical stakeholders
• Have excellent written and verbal English communication skills
• Additional Skills (Nice to have):
• Knowledge of networking, APIs (SOAP/REST), and cloud platforms.
• Clear understanding and knowledge of WITSML protocols.
• Capable in writing scripts that aid for automation.
• Knowledge in OpenShift and containerization.
• Background in real-time data transmission and monitoring systems.
• CCNP Certification

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• 12-hour shift
• 24/7 support

Working with us.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role
We are looking for a proactive, technically sound, and empathetic Technical Support Specialist to join our team. You will work closely with merchants for driving business with Tamara. Your role will be to re-engage these merchants, identify and solve their challenges, guide them through any integration steps, and ensure they are successfully onboarded to start doing business.

Your Responsibilities

• Own and manage a portfolio of Small and Medium Enterprise (SME) merchants who are live but not transacting.
• Proactively reach out to merchants via phone, email, or chat to understand their experience, challenges, and needs.
• Identify technical or operational blockers preventing the merchant from going live or doing business.
• Troubleshoot integration or usage issues, and provide hands-on guidance or escalate to internal teams where needed.
• Assist merchants with integration APIs and systems: answer questions, validate implementation, test functionality.
• Serve as a technical and operational consultant, understanding their business workflows and offering practical solutions.
• Maintain clear and accurate records of merchant interactions and issue resolutions using tools like JIRA, Salesforce, Zendesk, Notion etc.
• Collaborate with internal product, engineering, and support teams to solve merchant pain points.
• Track patterns in merchant feedback to identify systemic issues or improvement opportunities.
• Ensure a smooth re-onboarding or reactivation experience, aiming for swift and successful merchant ramp-up.
• Deliver delightful customer service and ensure merchants feel supported and valued throughout the process.

Your expertise

• 1–2 years of experience in roles such as Customer Support, Technical Support, Merchant Success, or Account Management.
• Experience working with or supporting payments, Fintech, or E-commerce systems is a strong plus.
• Familiarity with REST APIs, JSON, and basic understanding of API architecture.
• Strong understanding of web, mobile apps, internet protocols, and technical troubleshooting.
• Comfortable using tools like Zendesk, Salesforce, JIRA, ServiceNow, or similar ticketing and CRM systems.
• Ability to analyze trends, flag issues proactively, and follow through on resolutions.
• Ability to manage multiple merchants and priorities at once with speed and accuracy.
• Strong communication skills — both technical and non-technical (Arabic & English)

All qualified individuals are encouraged to apply.

Tamheer Opportunity – IT Technical Support

PepsiCo is excited to announce
openings
for
IT Technical Support Trainees
under the
Tamheer Program

Location:
Riyadh Plant 2nd Industrial City & HO - KAFD

Department:
IT

Role Description:

• Provide
  IT technical support
• Deliver
  end-user support
• Gain hands-on experience in IT systems and infrastructure

Qualifications & Skills:

• Graduate in
  IT, Computer Science, or Computer Engineering
• Strong
  IT background
  and interest in technical support

If you're passionate about IT and eager to kickstart your career through Tamheer, apply now and be part of PepsiCo's journey to
digitally empower the future

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client, a diversified holding company based in Riyadh, is seeking an experienced
Technical Support Engineer.
The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.

Location: Riyadh, Kingdom of Saudi Arabia.

Reports To: Technical Support Manager or Deputy CEO.

Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.

Key Responsibilities

• Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
• Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
• Oversee quality control processes during manufacturing and operational phases.
• Train staff and end-users on device operation and maintenance procedures.
• Prepare and update technical documentation, manuals, and guidelines.
• Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
• Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
• Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
• Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.

Qualifications

• Bachelor's degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
• Minimum of 5 years' experience in technical support or applied engineering, preferably within control systems or industrial products.
• Strong knowledge of electronic and mechanical control systems.
• Excellent problem-solving and technical communication skills.
• Proficient in spoken and written English.
• Detail-oriented with a high degree of accuracy.
• Quick learner with adaptability to new technologies.
• Strong organizational and time management skills.
• Proactive, able to work under pressure.
• Excellent communication skills and ability to collaborate within a multidisciplinary team.

Uplift's Commitment to Diversity and Inclusion

At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each person's qualifications and performance.

We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.

This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc's staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.

• Consistently provide an exceptional, pleasant and courteous service to all End Users
• Provide 2nd level support for escalated workstation and mobile related issues and requests
• Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
• Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
• Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
• Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
• Prioritize incidents and complaints to assure all SLOs are met
• Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
• Troubleshoot incidents and document resolution notes with root cause analysis
• Utilize all technical resources to solve end user incidents
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
• Escalate hardware repairs to third party providers as needed
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
• Installation of workstation, telephony, and mobile hardware/software as required
• Provision and prepare workstations using standard images
• Setup and install new workstations, loaners and other workstation related equipment
• Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
• Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
• Other duties and special projects as assigned

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager

Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Strong experience in providing exceptional customer service
• Intermediate level Networking connectivity knowledge and troubleshooting
• Intermediate level experience in Installation, configuration, and support of local and LAN printers
• Proven track record in delivering customer service excellence
• 4-6 years of experience as a technician supporting over 300 users with the following:
• Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
• Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
• Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
• Active listening to end user needs, issues, complaints
• Ability to communicate effectively with wide variety of users, and technical teams
• Ability to support, and explain technical concepts to users at various levels of technical proficiency
• Effectively manage difficult or volatile situations
• Effective collaboration with peers and other groups
• Empathetic and patient
• Ability to effectively perform issue isolation and resolution in order to minimize downtime
• Ability to assess, analyze and research technical situations and provide viable alternatives
• Able to read and understand technical manuals, procedures, and OEM guides
• Ability to schedule and prioritize
• Ability to learn new technologies and procedures quickly

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Overview:

• Technical Support Agent will be the first point of contact for troubleshooting oasis issues, assisting end-users (hospital staff), and ensuring minimal downtime.
• The role includes logging Jira tickets, diagnosing problems, coordinating with development teams, and contributing to system improvements.
• The Technical Support Agent is responsible for providing exceptional support to healthcare professionals using Oasis.
• The main role includes but not limited to troubleshooting oasis technical issues, resolving oasis system functionalities problems, and ensuring system functionality to enhance patient care.
• The agent will collaborate with cross-functional teams to maintain high standards of service and contribute to continuous improvement initiatives.
• with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.

Responsibilities:

• Responsibilities Offer technical assistance to internal teams and external clients as needed.
• Keep technical documentation current, including support department policies and procedures.
• Prepare maintenance plans and upgrade schedules for customers system.
• Log work activities and develop reports for teams and customers to track progress and outcomes.
• Provide specialized technical support for OASIS HIS, including ERP modules, RCM, and healthcare applications,
• Assist internal teams and external clients with system troubleshooting, data loading/extraction, and issue resolution to minimize downtime.
• Manage and track support requests via a ticketing system, maintaining a detailed log of queries, solutions, and resolutions.
• Diagnose and resolve technical issues related to OASIS HIS, escalating complex cases when necessary.
• Coordinate Internal and external support efforts, ensuring seamless communication between teams and clients.
• Identifying and resolving technical issues

Qualifications and Required Skills:

Educational Background

Degree: A bachelor's degree in Computer Science, Information Technology, Health Information Management, or a related field is often preferred.

Certifications: Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals) can be beneficial.

Technical Skills:

Troubleshooting Skills: Strong diagnostic skills to identify and resolve software issues efficiently.

Software Proficiency: Familiarity with HIS and ERP software, including common functionalities and workflows.

Database basic Knowledge: Understanding of database management systems (e.g., SQL, Oracle) for troubleshooting data-related issues.

Networking Basics: Knowledge of networking concepts and protocols to assist with connectivity issues.

Operating Systems: Proficiency in various operating systems (Windows, Linux) and their management.

Soft Skills

Communication: Excellent verbal and written communication skills for clear interaction with clients and team members.

Customer Service Orientation: A strong focus on customer satisfaction and the ability to handle difficult situations with professionalism.

Problem-Solving: Strong analytical skills to assess problems and develop effective solutions quickly.

Team Collaboration: Ability to work collaboratively with other team members and departments.

Additional Skills

Training and Documentation: Ability to create and update user manuals, FAQs, and provide training to users.

Adaptability: Willingness to learn new technologies and adapt to changing environments and requirements.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From ﷼6,000.00 per month

Ability to commute/relocate:

• Jeddah: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Saudi Only
• Broad knowledge of the infrastructure tools, equipment, and services used throughout the site (Networks, Servers, PCs, Printing, Security and Voice)

Working knowledge in assisting users in a support capacity in all issues with active kit (laptops, printers, projectors, plotters, phones) etc.

• GPOs.Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 and Windows 2016 landscape
• Install, configure and manage windows server 2012/2016/2019/2022/Linux
• Manage data backup and recovery. Manage Vsphere Vmware, Vcenter,ESXI, HyperV etc.

Demonstrated knowledge of Microsoft Windows Server setup and administration.

• Bachelor's degree in IT, computer science, or relevant

Hands-on experience with Mirth integration middleware.

Excellent problem-solving skills with ability to analyze complex integration requirements and design scalable solutions.

Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders.

Strong attention to detail and a commitment to delivering high-quality integration solutions.

Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

• Preferred: Cisco Certified Network Associate (CCNA), preferred is Cisco Certified Network Professional (CCNP)

Education:

• Bachelor's (Required)

Experience:

• AD migration projects and Azure Active Directory: 1 year (Preferred)
• IT specialist or system administration: 2 years (Required)

Language:

• Engilsh (Required)

License/Certification:

• Preferred: Microsoft Certified System Engineer (MCSE) (Required)

أخصائي دعم فني

المسؤوليات:

• تقديم الدعم الفني لمستخدمي الأنظمة والتطبيقات.
• حل المشكلات التقنية اليومية وضمان استقرار الأنظمة.
• المشاركة في تطوير وثائق الدعم الفني.

المتطلبات:

• بكالوريوس في الدعم الفني أو هندسة الحاسب.
• خبرة لا تقل عن 6 سنوات.
• معرفة جيدة بتقنيات OutSystems.

Responsibilities:

• Provide daily technical support to users of systems and applications.
• Troubleshoot incidents and ensure systems stability.
• Document and maintain technical support knowledge base.

Requirements:

• Bachelor's degree in Technical Support, IT, or Computer Engineering.
• Minimum 6 years of experience.
• Knowledge of OutSystems is required.

Job Type: Full-time

Pay: From ﷼13,000.00 per month

Application Question(s):

• What is your current Salary? (Mandatory)

Summary:

Responsible for being the first point of contact for customers, logging and categorizing incidents, troubleshooting and resolving network issues (Cisco, Fortinet, routing protocols), performing root cause analysis, ensuring SLA compliance, and supporting continuous improvement through knowledge sharing and training.

Key Responsibilities:

• Initial Customer Interaction
• Act as the first point of contact for users/customers via phone, email, or ticketing system.
• Log all service requests and incidents with accurate details in GO Ticketing System.
• Incident Logging & Categorization
• Record issues in the ticketing system, ensuring correct categorization and prioritization based on urgency and impact.
• Assign severity levels according to predefined guidelines (Service impacted totally, service impacted Partially, normal Request, Urgent Request, Proactive monitoring).
• Handling and Resolution of Routine and Complex Issues
• Perform routing protocol configuration (MPLS,BGP, OSPF, EIGRP, static routing) and policy-based routing for enterprise and customer networks.
• Conduct firmware upgrades, patches, and routine maintenance for Cisco ISR/ASR and Fortinet FortiGate platforms.
• Troubleshoot, network and transmission, or other issues related to both using diagnostic tools.
• Root Cause Analysis (RCA)
• Perform in-depth investigation to determine the underlying cause of incidents.
• Provide long-term fixes or recommendations to prevent recurrence.
• Specialized Knowledge
• Work with advanced configurations, integrations, and custom setups.
• Collaboration with Engineering / Customer
• Engage with engineering or Operational teams for issues that require high-level analysis or hardware replacement or meeting.
• Service Quality & Compliance & Team Works
• Adhere to SLA/OLA timelines for response and resolution.
• Follow security and compliance guidelines during troubleshooting.
• Team Leadership
• Continuous Improvement & Optimization
• Analyze incident trends to identify areas for process, tool, or training improvements.
• Recommend system enhancements, performance tuning, and configuration changes.
• Maintain and expand the knowledge base to improve first-call resolution rates.
• Create and update Knowledge Base articles for Technical Support teams.
• Conduct training sessions for frontline support to improve first-call resolution rates.

Qualifications:

• Education:
  Bachelor's degree in Computer Science, Information Technology, Networking, or a related field; or equivalent work experience.
• Experience:
  proven experience in Technical support or a related field,

We are seeking a proactive and skilled L1 Support Engineer to join our IT Managed Services team. This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach to IT operations.

Responsibilities:

• Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation
• Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting
• Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities
• Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices
• Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation
• Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution
• Assist in backup and disaster recovery operations, ensuring data integrity and availability
• Support access management, identity verification, and security compliance procedures
• Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base
• Participate in shift-based operations, including weekends and on-call support as required

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 1-3 years of experience in an IT support or infrastructure monitoring role
• Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms
• Familiarity with ITSM tools (ServiceNow) and ticketing systems
• Experience with monitoring tools for system health checks and log analysis
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)
• Strong troubleshooting and diagnostic skills with an analytical approach
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, team-oriented environment
• Customer-centric mindset with the ability to handle technical queries efficiently

Nice to have:

• Certifications such as VMware VCTA, CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator
• Experience with automation tools and scripting (PowerShell, Bash, Python)
• Basic knowledge of cloud computing platforms and hybrid cloud environments
• Understanding of cybersecurity principles and endpoint protection solutions
• Experience with identity and access management tools
• Familiarity with IT asset management and compliance tracking
• Exposure to containerized environments and orchestration tools