13 Reservation Supervisor jobs in Saudi Arabia

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
We are looking for a welcoming and service-oriented Guest Services Manager to join the opening team at Four Seasons Resort and Residences AMAALA at Triple Bay . Reporting to the Assistant Director of Rooms , you will lead the Guest Services operations—including Bell Services, Valet, and Lobby Ambassadors—ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey.

What You Will Do

• Oversee daily Guest Services operations, including luggage handling, valet parking, arrivals, departures, and lobby presence.
• Lead, schedule, and develop the Guest Services team, ensuring high levels of performance, grooming, and guest interaction.
• Personally welcome VIP guests and provide assistance with transportation, activities, and other personalized needs.
• Coordinate closely with Front Office, Concierge, and housekeeping teams to ensure smooth communication and service delivery.
• Ensure guest preferences and Core profiles are maintained and used to elevate the experience.
• Handle guest requests and concerns promptly, efficiently, and with genuine care.
• Manage inventory and maintenance of trolleys, vehicles, radios, and guest assistance tools.
• Support pre-opening training, team hiring, and operational readiness.

What You Bring

• A minimum of 3–5 years of experience in guest services or front office , with 2 years in a supervisory or managerial role , preferably in a luxury resort or hotel.
• Excellent communication and leadership skills with a hands-on, guest-first approach.
• Strong organizational and problem-solving abilities.
• Proficiency in using PMS systems like Opera and familiarity with Core guest profile systems is preferred.
• Fluency in English is required.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours
This is a full-time role.

Localization
Supporting the Saudi nationalization scheme , we are looking forward to connecting with Saudi nationals who are passionate about luxury hospitality and creating warm first impressions.

Join to apply for the Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

Join to apply for the Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do

• Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
• Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
• Ensure smooth coordination of guest transportation logistics and luggage handling.
• Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
• Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
• Manage daily scheduling, staff performance, and team motivation.
• Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
• Ensure proper handling and storage of guest belongings and compliance with safety standards.
• Support VIP and group arrivals with personalized coordination and elevated service.
  
  

• Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
• Strong leadership, team development, and problem-solving skills.
• Excellent understanding of luxury guest expectations and service delivery.
• Pre-opening experience is an advantage.
• Fluency in English is required; Arabic is a strong asset.
• Local candidate for this role.
  
  

• Bachelor’s degree, preferably in Hospitality Management.
• Minimum of 2 years’ experience in a 5-star hotel or resort Guest Services or Front Office operations.
• In-depth knowledge of hotel systems, guest logistics, and service standards.
• Strong organizational skills and the ability to remain calm under pressure.
• Excellent communication skills, both verbal and written, in Arabic and English.
  
  

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels & Resorts, Saudi Arabia by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

Join to apply for the Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region's foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do

• Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
• Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
• Ensure smooth coordination of guest transportation logistics and luggage handling.
• Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
• Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
• Manage daily scheduling, staff performance, and team motivation.
• Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
• Ensure proper handling and storage of guest belongings and compliance with safety standards.
• Support VIP and group arrivals with personalized coordination and elevated service.
  
  

• Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
• Strong leadership, team development, and problem-solving skills.
• Excellent understanding of luxury guest expectations and service delivery.
• Pre-opening experience is an advantage.
• Fluency in English is required; Arabic is a strong asset.
• Local candidate for this role.
  
  

• Bachelor's degree, preferably in Hospitality Management.
• Minimum of 2 years' experience in a 5-star hotel or resort Guest Services or Front Office operations.
• In-depth knowledge of hotel systems, guest logistics, and service standards.
• Strong organizational skills and the ability to remain calm under pressure.
• Excellent communication skills, both verbal and written, in Arabic and English.
  
  

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels & Resorts, Saudi Arabia by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Manager, you will be responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Your key responsibilities will include:

1. Providing full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude, while anticipating clients' needs.
2. Ensuring thorough application of room reservations and group reservations procedures.
3. Knowing the required operational procedures of Opera and maintaining awareness of guest profiles through the system.
4. Demonstrating complete product knowledge, understanding rate structures, and applying rate management.
5. Maintaining all administration procedures according to hotel and company standards.
6. Contributing positively to all sales activities within the hotel and maximizing sales opportunities.
7. Answering all incoming calls as per Rotana standards, ensuring information received by fax is inputted correctly, and requests are confirmed within 24 hours.

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Manager, you will be responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Your key responsibilities will include:

1. Providing full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude, while anticipating clients' needs.
2. Ensuring thorough application of room reservations and group reservations procedures.
3. Knowing the required operational procedures of Opera and maintaining awareness of guest profiles through the system.
4. Demonstrating complete product knowledge, understanding rate structures, and applying rate management.
5. Maintaining all administration procedures according to hotel and company standards.
6. Contributing positively to all sales activities within the hotel and maximizing sales opportunities.
7. Answering all incoming calls as per Rotana standards, ensuring information received by fax is inputted correctly, and requests are confirmed within 24 hours.

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Manager, you will be responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Your key responsibilities will include:

1. Providing full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude, while anticipating clients' needs.
2. Ensuring thorough application of room reservations and group reservations procedures.
3. Knowing the required operational procedures of Opera and maintaining awareness of guest profiles through the system.
4. Demonstrating complete product knowledge, understanding rate structures, and applying rate management.
5. Maintaining all administration procedures according to hotel and company standards.
6. Contributing positively to all sales activities within the hotel and maximizing sales opportunities.
7. Answering all incoming calls as per Rotana standards, ensuring information received by fax is inputted correctly, and requests are confirmed within 24 hours.