13 Java Architect jobs in Saudi Arabia
Enterprise Solutions Head
Posted 5 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
The Enterprise Solutions Head focuses on developing and managing business-critical applications, ERP systems, and digital transformation initiatives. They ensure that enterprise solutions are seamlessly integrated, scalable, and aligned with business objectives, while driving optimization of business processes to enhance operational efficiency.
Responsibilities:
- Oversee ERP and Application Management and Support, ensuring functionality and efficiency.
- Drive Business Process Automation and Analysis, enhancing workflow effectiveness.
- Lead Integration Services, enabling seamless data and application interoperability.
- Manage Application Development and Customization, ensuring business alignment.
- Supervise Application Performance Monitoring, ensuring optimal system efficiency.
- Direct IT Enterprise Architecture, ensuring structural efficiency and scalability.
Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Systems, or a related field. Master’s degree is preferred.
Experience:
- 10–12 years of experience in enterprise IT applications and architecture.
- Proven leadership in managing ERP systems and digital transformation programs.
Skills:
- Strong leadership and digital strategy execution skills.
- Expertise in enterprise applications, ERP, and integration technologies.
- Excellent stakeholder communication and cross-functional collaboration abilities.
- Knowledge of application lifecycle management and IT architecture standards.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at aramco digital by 2x
Sign in to set job alerts for “Head of Solutions” roles. Senior Technical Support Engineer - ElectricalWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrEnterprise Solutions Head
Posted 6 days ago
Job Viewed
Job Description
Overview:
The Enterprise Solutions Head focuses on developing and managing business-critical applications, ERP systems, and digital transformation initiatives. They ensure that enterprise solutions are seamlessly integrated, scalable, and aligned with business objectives, while driving optimization of business processes to enhance operational efficiency.
Responsibilities:
- Oversee ERP and Application Management and Support, ensuring functionality and efficiency.
- Drive Business Process Automation and Analysis, enhancing workflow effectiveness.
- Lead Integration Services, enabling seamless data and application interoperability.
- Manage Application Development and Customization, ensuring business alignment.
- Supervise Application Performance Monitoring, ensuring optimal system efficiency.
- Direct IT Enterprise Architecture, ensuring structural efficiency and scalability.
Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Systems, or a related field. Master’s degree is preferred.
Experience:
- 10–12 years of experience in enterprise IT applications and architecture.
- Proven leadership in managing ERP systems and digital transformation programs.
Skills:
- Strong leadership and digital strategy execution skills.
- Expertise in enterprise applications, ERP, and integration technologies.
- Excellent stakeholder communication and cross-functional collaboration abilities.
- Knowledge of application lifecycle management and IT architecture standards.
Enterprise Solutions Architect
Posted 13 days ago
Job Viewed
Job Description
SWATX is seeking an experienced Enterprise Solutions Architect to join our team and lead the design and implementation of comprehensive technology solutions that support our business strategy. In this role, you will work closely with stakeholders across the organization to define architectural frameworks, guide project initiatives, and ensure the alignment of technology with business goals.
Key Responsibilities:
- Develop and maintain the enterprise architecture strategy and roadmap that aligns with business objectives.
- Collaborate with cross-functional teams to gather requirements and translate them into robust architectural designs.
- Evaluate and select appropriate technology solutions that meet enterprise needs for scalability, reliability, and performance.
- Lead architectural discussions and design sessions to ensure unified design principles and practices across projects.
- Review and approve technical documentation, including architectural diagrams and design specifications.
- Identify potential risks and support risk management initiatives by providing mitigation strategies.
- Stay informed of industry trends and emerging technologies to continually enhance the architecture framework.
- Provide mentorship and guidance to junior architects and technical team members.
Enterprise Solutions Architect
Posted 13 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
SWATX is seeking an experienced Enterprise Solutions Architect to join our team and lead the design and implementation of comprehensive technology solutions that support our business strategy. In this role, you will work closely with stakeholders across the organization to define architectural frameworks, guide project initiatives, and ensure the alignment of technology with business goals.
Key Responsibilities:
- Develop and maintain the enterprise architecture strategy and roadmap that aligns with business objectives
- Collaborate with cross-functional teams to gather requirements and translate them into robust architectural designs
- Evaluate and select appropriate technology solutions that meet enterprise needs for scalability, reliability, and performance
- Lead architectural discussions and design sessions to ensure unified design principles and practices across projects
- Review and approve technical documentation, including architectural diagrams and design specifications
- Identify potential risks and support risk management initiatives by providing mitigation strategies
- Stay informed of industry trends and emerging technologies to continually enhance the architecture framework
- Provide mentorship and guidance to junior architects and technical team members
- Bachelor's degree in Computer Science, Information Technology, or related field
- 8+ years of experience in enterprise architecture or solutions architecture
- Strong understanding of enterprise systems, data architecture, and integration patterns
- Proficiency in architecture frameworks (e.g., TOGAF, Zachman) and best practices
- Experience with cloud platforms, microservices, and DevOps practices
- Exceptional analytical and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
- Proven ability to lead complex projects and work in a team-oriented environment
- Relevant professional certifications (e.g., AWS Certified Solutions Architect, TOGAF) are a plus
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at SWATX by 2x
Sign in to set job alerts for “Enterprise Solutions Architect” roles. Solution Architect - Digital Marketing & Loyalty Solution Architect - Digital Workplace Solutions Solutions Architect, MENAT Small & Medium Business Senior Solutions Architect - Saudi National Senior Solutions Architect – AI Digital Infrastructure Senior Solutions Architect (Server/Datacenter) Modern Work Sr. Solutions Architect needed! Associate Cloud Operations Architect, Saudi Arabia Principal Solutions Architect, AWS, Public Sector MENAT VDI Solutions Architect (Preferably Saudi's) Solution Architect - MS Dynamics (Banking Domain)Riyadh, Riyadh, Saudi Arabia SAR22,000 - SAR25,000 1 month ago
Solutions Architect (Server/Datacenter) - Saudi Arabia ProServe Cloud Architect - FSI, AWS Professional Services - Saudi Arabia Senior Partner Solutions Architect - Global System Integrators, EMEA Consulting PSA Senior Solutions Architect, AWS (Saudi Nationals Only)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Consultant Enterprise Solutions - Platinion
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the IT Consultant Enterprise Solutions - Platinion role at Boston Consulting Group (BCG)
IT Consultant Enterprise Solutions - PlatinionJoin to apply for the IT Consultant Enterprise Solutions - Platinion role at Boston Consulting Group (BCG)
Platinion Profile
Join BCG Platinion’s Riyadh office in tackling the core IT issues of leading global companies. You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital potential of our clients and drive real innovation.
Who We Are
Platinion Profile
Join BCG Platinion’s Riyadh office in tackling the core IT issues of leading global companies. You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital potential of our clients and drive real innovation.
As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-Generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial – nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery excellence.
We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. BCG Platinion was founded in 2000 in Germany to add deep technical expertise to Boston Consulting Group’s existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America and most recently in the Middle East.
About Us
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
At BCG Platinion, we provide sound advice on all relevant IT issues. In particular, the migration to the SAP S/4HANA solution given the ECC end-of-life maintenance presents our customers with critical challenges. The typical questions our customers have, range from justification and business benefits of the SAP S/4 HANA transition to optimized roadmaps taking into account the implications on overall architecture and also alternative solutions and platforms.To serve our customers even better, we would like to strengthen our Enterprise Solutions team. You work together with colleagues from Platinion and/or Boston Consulting Group on local and international customer projects.
Together with our clients, you actively develop superior, business value driven ERP and application architecture strategies, concepts and roadmaps and apply your sound technical and process-related understanding. Last but not least, you enjoy your work and embody the "BCG Platinion Spirit" with your hands-on manner.
What You'll Bring
- Qualifications & Experience:
- Bachelor’s or above in Computer Science, Business Informatics, Business Administration, or a related field.
- 3–6 years of experience in strategic ERP, HCM, CRM, SCM, Planning, or Manufacturing projects.
- Experience in both Greenfield and Brownfield projects.
- Industry expertise in Oil & Gas, Energy, Heavy Industrial, or Manufacturing sectors.
- Strong knowledge of core S/4HANA modules and broader SAP industry-specific solutions, add-ons, and analytical tools.
- Hands-on experience with end-to-end ERP processes (e.g., Purchase-to-Pay, Order-to-Cash, Lead-to-Quote, Record-to-Report, Hire-to-Retire).
- Knowledge of specific SAP industrial solutions (e.g., IS-OIL) and technical SAP add-ons (e.g., APO/IBP, Treasury/BCM, FSCM, Transportation Management, BPC/SEM).
- Familiarity with SAP analytics tools (e.g., SAP BW/BI, SAP Analytics Cloud, Digital Boardroom).
- Successfully delivered at least one large SAP implementation.
- Exceptional analytical and conceptual skills to address complex business challenges.
- Strong teamwork, communication, and presentation skills.
- Ability to align individuals and organizations toward a common goal.
- Fluent in English and/or Arabic.
- Customer-focused with a results-driven mindset.
To serve our customers even better, we would like to strengthen our Enterprise Solutions team. You work together with colleagues from Platinion and/or Boston Consulting Group on local and international customer projects. Together with our clients, you actively develop superior, business value driven ERP and application architecture strategies, concepts and roadmaps and apply your sound technical and process-related understanding. Last but not least, you enjoy your work and embody the "BCG Platinion Spirit" with your hands-on manner.
Additional info
How You Can Grow With Us
We guarantee constant new development incentives in an open and rewarding work environment. You'll face challenges every day together with a dedicated team of talented colleagues. Individual training offers and a culture of open feedback will provide the framework you need to explore and perfect your own strengths. Our modern structures enable you to stay focused. This includes easy travel booking, our excellent back-office support and a comprehensive Knowledge Center. We cultivate a strong and close team network from which you will also profit beyond your case work.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Business Consulting and Services
Referrals increase your chances of interviewing at Boston Consulting Group (BCG) by 2x
Get notified about new Information Technology Consultant jobs in Riyadh, Riyadh, Saudi Arabia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrAgile Coach BL Digital | Enterprise Solutions B2B · Riyadh, KSA
Posted 13 days ago
Job Viewed
Job Description
Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.
Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.
About the role
We are looking for an Agile Coach to join our team. Your primary responsibility is to drive organizational agility and the transformation of ways of working, secondarily support and coach delivery teams in the implementation of this new ways of working, as a change agent. This role will partner closely with senior-level leadership to develop and execute strategies that foster a culture of collaboration, continuous improvement, and innovation. Your guidance ensures teams gain a comprehensive view of the agile ecosystem, learning to optimize processes, overcome obstacles, and deliver value-driven outcomes. Ultimately, your role contributes to the organization's agility, fostering innovation, and enabling sustainable growth in a competitive market.
As a part of your job, you will:
- Lead and manage end-to-end business agility transformation at an enterprise scale, working with teams across the organization to build and support an agile ecosystem.
- Coaching experience and ability to influence all levels of the organization (C-Suite, Senior Business and Technology Leaders, Middle Management and Team level, including supporting Scrum Masters as needed);
- Advocate and facilitate a culture shift within the organization, promoting an agile mindset and behaviors and ensuring these principles are deeply ingrained in our everyday work.
- Foster a continuous improvement environment, encouraging teams to inspect and adapt their practices to increase effectiveness.
- Deep expertise in delivering outcomes with agile methodologies in multiple teams.
- Implementation experience of Agile scaling methods SAFe, , LeSS etc (and of course master in Scrum).
- Use coaching techniques that create an environment that increases cross-functional collaboration, transparency and promotes a culture of innovation.
- You will be part of a client team located in KSA (Kingdom of Saudi Arabia).
What are we looking for?
- Minimum 5 years of experience in a strategic agile coaching and a team coaching role that was diligently applying Lean and Agile principles and practices.
- Scrum master certification is mandatory, Agile Coahing certification is a plus;
- Practitioner level Agile certifications, e.g. ICP-ENT, ICP-ACC, SAFe-SPC, LeSS, Scrum.
- Remote facilitation skills with tools such as Mural, Miro etc;
- Strong communication and presentation skills, fluent English is mandatory;
- Advocate for transparency, trust, and psychological safety within teams;
- Proven experience navigating organizational design and leading transformation in complex enterprise environments.
Personal traits
- Adaptability to different cultures, clients, and contexts
- Thrive in a multi-cultural environment
- Team player with a strong sense of autonomy and accountability
- Motivation for international projects and 100% on-site presence during the allocation in Saudi Arabia
- Willingness to collaborate with other players
- Strong communication and presentation skills
- Continuously learner - Promote ongoing learning and professional development within teams
At Celfocus, we are committed to cultivate a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs.
We want people who like to roll up their sleeves and open their minds. Believe this is you?Come join the Team!
If you require any adjustments during the selection process, please inform our Talent Acquisition Team.
#J-18808-LjbffrAgile Coach BL Digital | Enterprise Solutions B2B · Riyadh, KSA
Posted today
Job Viewed
Job Description
Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.
Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.
About the role
We are looking for an Agile Coach to join our team. Your primary responsibility is to drive organizational agility and the transformation of ways of working, secondarily support and coach delivery teams in the implementation of this new ways of working, as a change agent. This role will partner closely with senior-level leadership to develop and execute strategies that foster a culture of collaboration, continuous improvement, and innovation. Your guidance ensures teams gain a comprehensive view of the agile ecosystem, learning to optimize processes, overcome obstacles, and deliver value-driven outcomes. Ultimately, your role contributes to the organization's agility, fostering innovation, and enabling sustainable growth in a competitive market.
As a part of your job, you will:
- Lead and manage end-to-end business agility transformation at an enterprise scale, working with teams across the organization to build and support an agile ecosystem.
- Coaching experience and ability to influence all levels of the organization (C-Suite, Senior Business and Technology Leaders, Middle Management and Team level, including supporting Scrum Masters as needed);
- Advocate and facilitate a culture shift within the organization, promoting an agile mindset and behaviors and ensuring these principles are deeply ingrained in our everyday work.
- Foster a continuous improvement environment, encouraging teams to inspect and adapt their practices to increase effectiveness.
- Deep expertise in delivering outcomes with agile methodologies in multiple teams.
- Implementation experience of Agile scaling methods SAFe, , LeSS etc (and of course master in Scrum).
- Use coaching techniques that create an environment that increases cross-functional collaboration, transparency and promotes a culture of innovation.
- You will be part of a client team located in KSA (Kingdom of Saudi Arabia).
What are we looking for?
- Minimum 5 years of experience in a strategic agile coaching and a team coaching role that was diligently applying Lean and Agile principles and practices.
- Scrum master certification is mandatory, Agile Coahing certification is a plus;
- Practitioner level Agile certifications, e.g. ICP-ENT, ICP-ACC, SAFe-SPC, LeSS, Scrum.
- Remote facilitation skills with tools such as Mural, Miro etc;
- Strong communication and presentation skills, fluent English is mandatory;
- Advocate for transparency, trust, and psychological safety within teams;
- Proven experience navigating organizational design and leading transformation in complex enterprise environments.
Personal traits
- Adaptability to different cultures, clients, and contexts
- Thrive in a multi-cultural environment
- Team player with a strong sense of autonomy and accountability
- Motivation for international projects and 100% on-site presence during the allocation in Saudi Arabia
- Willingness to collaborate with other players
- Strong communication and presentation skills
- Continuously learner - Promote ongoing learning and professional development within teams
At Celfocus, we are committed to cultivate a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs.
We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team!
If you require any adjustments during the selection process, please inform our Talent Acquisition Team.
#J-18808-LjbffrBe The First To Know
About the latest Java architect Jobs in Saudi Arabia !
MANAGER, ENTERPRISE SERVICES SOLUTIONS
Posted 2 days ago
Job Viewed
Job Description
Select how often (in days) to receive an alert:
Leading the implementation and optimization of the ServiceNow platform for Enterprise Service Management (ESM), responsible for defining the scope, driving solutions, and ensuring scalable implementations that align with business needs. Enhance service delivery and operational efficiency by leveraging the full potential of ServiceNow to support a wide range of enterprise services, including IT, HR, Facilities, and Customer Service Management.
Key Accountability Areas- Lead the development and execution of Enterprise Service Management (ESM) strategies that align with overall organizational goals, ensuring service management processes are effective and scalable.
- Lead workshops with business stakeholders to gather and document detailed business requirements for ESM initiatives, ensuring alignment with ServiceNow capabilities.
- Map current business processes, identify gaps, and recommend improvements that can be achieved using ServiceNow’s capabilities to enhance operational workflows and service delivery.
- Collaborate with both business and IT teams to translate business needs into actionable technical solutions that optimize service management outcomes across multiple functions (IT, HR, Customer Service, etc.).
ServiceNow Configuration & Support:
- Oversee the configuration and customization of ServiceNow modules (ITSM, ITOM, ITBM, CMDB) to meet specific business requirements, ensuring alignment with best practices and enterprise needs.
- Lead the design of workflows, automations, and integrations that improve operational efficiency and enhance the end-user experience.
- Supervise the development of scripts, APIs, and custom configurations required to implement tailored solutions within the ServiceNow platform.
- Provide ongoing support and management of the ServiceNow platform, ensuring continuous improvement and system uptime.
CMDB Management & Troubleshooting:
- Lead efforts to optimize the Configuration Management Database (CMDB), ensuring accurate and up-to-date asset and service dependency mappings across the organization.
- Manage data integrity within the CMDB, addressing discrepancies and ensuring that all critical assets and services are properly tracked. Troubleshoot platform issues to ensure consistent performance and system availability.
- Act as the key liaison between IT, business units, and vendors, ensuring clear communication and alignment on project goals, requirements, and timelines.
- Work closely with various functional teams to define requirements, deliver solutions, and address any challenges in the service management process.
- Oversee the development and execution of test plans for new workflows, automations, and features, ensuring they meet business needs and quality standards.
- Manage UAT processes, addressing feedback from business stakeholders and refining solutions to ensure optimal functionality and user satisfaction.
- Continuously analyze system performance, identify areas for improvement, and implement changes to optimize platform performance and efficiency.
Reports & Analytics:
- Oversee the creation and maintenance of reports and dashboards that track key performance indicators (KPIs) and measure the success of ESM implementations.
- Provide recommendations for enhancements and upgrades to the ServiceNow platform based on evolving business needs, technological advancements, and emerging best practices in service management.
- Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
- Ability to recognize low performers and guide them to improve or release them.
- Ability to treat subordinates equally without any discrimination.
- Assessment criteria of subordinates is performance that leads to planned results.
- Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
- Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
- Able to anticipate problems and make the necessary proactive steps to prevent them
- Ability to take necessary and proper timely decisions.
Delivery:
- Deliver the required results in timely manner with required quality and cost.
- Making a Tangible Difference:
- Must make a tangible difference to his area of operation. and exceed business expectations.
Business Planning and Performance:
- Able to transform the corporate goals into business plans.
- Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
- Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
- Provide periodic work progress reports.
- Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.
Organizational Development:
- Develop the organizational structure according to the current requirements taking into consideration future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements:
- Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
- Promote the automated systems and using them fully, to spread its culture.
Quality:
- Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
- Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and legal work environment as per the standard regulations.
Bachelor Degree in Computer Science or Any relevant field
Work Experience6 to 10 Years
Technical / Functional CompetenciesApplications Development Standards and Procedures
Applications Knowledge
Applications System Analysis
Applications System Design
Desktop Applications Knowledge
Desktop Distributed Applications Development
#J-18808-LjbffrMANAGER, ENTERPRISE SERVICES SOLUTIONS
Posted 16 days ago
Job Viewed
Job Description
.
Job Purpose
Leading the implementation and optimization of the ServiceNow platform for Enterprise Service Management (ESM), responsible for defining the scope, driving solutions, and ensuring scalable implementations that align with business needs. Enhance service delivery and operational efficiency by leveraging the full potential of ServiceNow to support a wide range of enterprise services, including IT, HR, Facilities, and Customer Service Management.
Key Accountability Areas
ESM Strategy & Implementation:
- Lead the development and execution of Enterprise Service Management (ESM) strategies that align with overall organizational goals, ensuring service management processes are effective and scalable.
- Lead workshops with business stakeholders to gather and document detailed business requirements for ESM initiatives, ensuring alignment with ServiceNow capabilities.
- Map current business processes, identify gaps, and recommend improvements that can be achieved using ServiceNow’s capabilities to enhance operational workflows and service delivery.
- Collaborate with both business and IT teams to translate business needs into actionable technical solutions that optimize service management outcomes across multiple functions (IT, HR, Customer Service, etc.).
ServiceNow Configuration & Support:
- Oversee the configuration and customization of ServiceNow modules (ITSM, ITOM, ITBM, CMDB) to meet specific business requirements, ensuring alignment with best practices and enterprise needs.
- Lead the design of workflows, automations, and integrations that improve operational efficiency and enhance the end-user experience.
- Supervise the development of scripts, APIs, and custom configurations required to implement tailored solutions within the ServiceNow platform.
- Provide ongoing support and management of the ServiceNow platform, ensuring continuous improvement and system uptime.
CMDB Management & Troubleshooting:
- Lead efforts to optimize the Configuration Management Database (CMDB), ensuring accurate and up-to-date asset and service dependency mappings across the organization.
- Manage data integrity within the CMDB, addressing discrepancies and ensuring that all critical assets and services are properly tracked. Troubleshoot platform issues to ensure consistent performance and system availability.
Collaboration & Support:
- Act as the key liaison between IT, business units, and vendors, ensuring clear communication and alignment on project goals, requirements, and timelines.
- Work closely with various functional teams to define requirements, deliver solutions, and address any challenges in the service management process.
Testing & Continuous Improvement:
- Oversee the development and execution of test plans for new workflows, automations, and features, ensuring they meet business needs and quality standards.
- Manage UAT processes, addressing feedback from business stakeholders and refining solutions to ensure optimal functionality and user satisfaction.
- Continuously analyze system performance, identify areas for improvement, and implement changes to optimize platform performance and efficiency.
Reports & Analytics:
- Oversee the creation and maintenance of reports and dashboards that track key performance indicators (KPIs) and measure the success of ESM implementations.
- Provide recommendations for enhancements and upgrades to the ServiceNow platform based on evolving business needs, technological advancements, and emerging best practices in service management.
Role Accountability
HR Proficiency:
- Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
- Ability to recognize low performers and guide them to improve or release them.
- Ability to treat subordinates equally without any discrimination.
- Assessment criteria of subordinates is performance that leads to planned results.
- Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
- Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
- Able to anticipate problems and make the necessary proactive steps to prevent them
- Ability to take necessary and proper timely decisions.
Delivery:
- Deliver the required results in timely manner with required quality and cost.
- Making a Tangible Difference:
- Must make a tangible difference to his area of operation. and exceed business expectations.
Business Planning and Performance:
- Able to transform the corporate goals into business plans.
- Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
- Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
- Provide periodic work progress reports.
- Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.
Organizational Development:
- Develop the organizational structure according to the current requirements taking into consideration future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements:
- Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
- Promote the automated systems and using them fully, to spread its culture.
Quality:
- Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
- Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and legal work environment as per the standard regulations.
Academic Qualification
Bachelor Degree in Computer Science or Any relevant field
Work Experience
6 to 10 Years
Technical / Functional Competencies
Applications Development Standards and Procedures
Applications Knowledge
Applications System Analysis
Applications System Design
Applications Systems Architecture
Desktop Applications Knowledge
Desktop Distributed Applications Development
Help Desk Applications Support
Joint Applications Development
#J-18808-Ljbffr
Enterprise Sales Executive - Route Sms Solutions
Posted today
Job Viewed