180 Inbound Calls jobs in Saudi Arabia
Help Desk Specialist
Posted 3 days ago
Job Viewed
Job Description
Direct message the job poster from HCLTech
Talent Acquisition - APAC-UAE-MEA at HCL Technologies1. Serve as the primary helpdesk contact for supplier inquiries related to SAP Ariba onboarding, integration, and transaction issues.
2. Provide technical and functional support for supplier collaboration and enablement activities including Supplier Registration, Sourcing & Contract Module, P2P (PO to Payment) enablement (email, cXML, EDI).
3. Troubleshoot supplier issues and escalate complex problems to the Supplier Enablement Lead or SAP support.
4. Maintain and update knowledge base articles and support documentation.
5. Track and manage support tickets using internal ticketing systems.
6. Assist suppliers with Ariba Network registration, account configuration, and catalog uploads.
7. Support integration testing and validation in the Ariba Test Environment.
8. Collaborate with internal teams (Procurement, IT, Change Management) to ensure timely resolution of supplier issues.
9. Monitor supplier enablement KPIs and prepare regular reports for leadership.
10. Participate in continuous improvement initiatives to enhance the supplier support experience. 11. Strong communication, problem-solving, and multitasking skills
12. Customer-centric mindset with patience for non-technical users
Qualification: a) Bachelor’s degree in Business, Information Systems, or a related field. b) 5+ years of experience in a helpdesk or support role, preferably in procurement or ERP systems. c) Familiarity with SAP Ariba modules (especially Supplier Network, P2P, and Sourcing). d) Understanding of EDI, cXML, and other integration protocols. e) Strong problem-solving and communication skills. f) Experience with ticketing systems (e.g., ServiceNow, Zendesk). g) Proficiency in Microsoft Office Suite
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrHelp Desk Technician
Posted 10 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
It-help Desk
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
- Preventive maintenance of the HW and SW according to agreed plans.
- Perform minor software and minor hardware repairs.
- Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
- Maintain inventory of all IT equipment.
- Handle all documentation for hardware and software, maintenance and problem resolutions.
- Properly escalate unresolved queries to the next level of support or external consultant.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Perform software installations and updates.
- Maintain accurate network documentation.
- Help engineers from remote access for troubleshooting.
- Set up and configure PCs, printers, peripherals and networking equipment.
**Qualifications and Skills**:
- Bachelor’s Degree in Information Systems, or relevant field.
- Knowledge of windows administration and networking.
- Experience providing desktop technical support to end-users in a business environment.
- Excellent troubleshooting skills.
- Excellent communication skills.
- Language Skills: Good English (oral/written).
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
Help Desk Specialist
Posted today
Job Viewed
Job Description
Manage software installations, upgrades, and licensing to ensure compliance with legal requirements and maximize operational efficiency.
Implement robust security measures to protect all PCs and laptops from viruses, malware, and other potential threats.
Oversee the management and maintenance of databases, ensuring data integrity, availability, and security.
Monitor and maintain the health of PCs, laptops, and other hardware devices, promptly addressing any issues or malfunctions.
Provide onsite technical support and troubleshooting services to resolve hardware and software-related issues for end-users.
Manage user credentials, including user account creation, access permissions, password management, and security protocols.
Manage master data for our ERP system, ensuring accuracy and consistency.
**Requirements**:
Bachelor’s degree in computer science or related field
+2 years of experience in IT support or related role
Strong knowledge of PC hardware and software systems
Experience with cyber security best practices
Proficiency in ERP systems and data management
Excellent communication skills and ability to work well in a team environment
IT Help Desk Agent (Saudi)
Posted 13 days ago
Job Viewed
Job Description
Miraval The Red Sea is a luxury wellness resort committed to delivering seamless and secure digital experiences for both guests and colleagues. We are looking for a detail-oriented and service-minded **IT Help Desk Agent** to support day-to-day technology operations and ensure timely resolution of IT-related issues.
**About the Role:**
As an IT Help Desk Agent, you will be the first line of support for all technology-related requests, providing prompt, professional, and courteous assistance to guests and staff. You will also play a vital role in maintaining the resort's IT infrastructure, upholding cybersecurity standards, and contributing to a safe and efficient digital environment.
**Key Responsibilities:**
**Pre-Opening Duties:**
+ Maintain adherence to standard operating procedures (SOPs) and IT policies
+ Assist with initial setup of IT infrastructure and systems
+ Provide login credentials, set up user accounts, and support employee onboarding
+ Handle guest technology-related inquiries and assist with system access or connectivity
**Post-Opening Duties:**
**1. Incident Management**
+ Log, track, and escalate technical issues through a ticketing system
+ Ensure timely resolution and follow-up on user-reported issues
**2. Troubleshooting & Issue Resolution**
+ Diagnose and resolve hardware, software, and network-related problems for end users
+ Provide on-site and remote support for both guest and colleague systems
**3. System Maintenance**
+ Perform routine system checks, updates, patches, and backups
+ Ensure business-related and user-relevant data is regularly and securely backed up
**4. Hardware & Software Setup**
+ Configure new devices, install and update software, and ensure system compatibility
+ Maintain and troubleshoot IT peripherals (printers, scanners, AV equipment, etc.)
**5. Cybersecurity Awareness**
+ Educate users on IT security best practices
+ Assist with password management and security alerts
**6. Collaboration & Coordination**
+ Work closely with the IT team to implement solutions and improve IT service delivery
+ Coordinate with external vendors when needed
**7. Documentation & Reporting**
+ Maintain detailed records of incidents, actions taken, and system updates
+ Provide periodic reports for continuous improvement and audit purposes
**8. Safety & Compliance**
+ Ensure IT areas are clean, organized, and all equipment is well-maintained
+ Report physical maintenance issues to Engineering as needed
+ Enforce brand and hotel safety standards, including access control for non-IT staff
+ Comply with the resort's fault reporting and escalation systems
**Qualifications:**
+ Diploma or degree in Information Technology or a related field
+ 1-2 years of experience in a similar role within hospitality or a service-driven environment
+ Strong knowledge of Microsoft operating systems, networking basics, and ticketing systems
+ Excellent troubleshooting skills and a proactive, solution-oriented approach
+ Good communication skills in both Arabic and English
+ High attention to detail, confidentiality, and guest-first mindset
+ Saudi National
**Support Seamless Experiences with Purpose.**
If you're passionate about technology and hospitality, and enjoy solving problems in a fast-paced, guest-centric environment, we'd love to welcome you to the Miraval team.
**Primary Location:** Saudi Arabia
**Organization:** Miraval The Red Sea
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** SAU000257
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Call Center/ Customer Service Specialist
Posted 15 days ago
Job Viewed
Job Description
- Travel Management: Plan, book, manage all aspects of corporate travel, including flights, accommodations, car rentals, and ground transportation for clients.
- Understand & adhere to client travel policies, ensuring all bookings comply with established guidelines.
- Consulting: Provide professional travel advice, optimizing itineraries based on cost, time efficiency, and client preferences.
- Vendor Relations: Maintain strong relationships with travel vendors (airlines, hotels, car rental agencies) to negotiate the best deals and ensure seamless service delivery.
- Issue Resolution: Handle changes, cancellations, and emergency travel needs with prompt and efficient resolutions to ensure client satisfaction.
Personal Qualities:
- Flexibility to work varied shifts is required.
- Strong knowledge of corporate travel processes, visa requirements, and airline policies.
- A customer-first mindset with the ability to provide prompt, efficient, and courteous service.
- Excellent English & Arabic communication skills (written & verbal).
- Ability to handle multiple client requests in a fast-paced environment.
- Flexibility to work in rotational shifts.
- 2-5 years of experience as a Travel Consultant, with a focus on corporate travel.
- Prior exposure to the Gulf market considered an advantage.
- Experience in Amadeus GDS is a must – hotels reservations
Customer Service Training Manager, Customer Service
Posted 5 days ago
Job Viewed
Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join CNCS team as a training manager to support training needs.
Key job responsibilities
· Manage training team across 3 sites.
· Work with Recruitment, Operations and PM teams to map training needs and training resources, develop a training plan and coordinate operations training activities for new joiners.
· Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
· Ensure training content including job aids and visual aids are updated regularly so that the content is always current, accurate and relevant.
· Ensure training result is trackable, sustainable, achieving goal and strategy.
· Use a metrics approach to evaluate and continuously improve training effectiveness.
· Excellent oral and verbal Japanese and fluent English
· 5+ years of related professional experience
· Exceptional writing skills and significant experience in defining content strategy
· Active communicator and ability to influence others · Demonstrated people management role of a content development team
· Applied knowledge of information architecture
· Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
· Experience working effectively on a cross-functional, multi-lingual team
· Ability to multitask in a fast-paced, technical environment
· Demonstrated people management experience of a content development team
Other requirements:
· Candidates must be flexible to work a variety of hours as business demands.
· Other foreign languages, such as German or Korean is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Customer Service Training Manager, Customer Service
Posted 3 days ago
Job Viewed
Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join CNCS team as a training manager to support training needs.
Key job responsibilities
Manage training team across 3 sites.
Work with Recruitment, Operations and PM teams to map training needs and training resources, develop a training plan and coordinate operations training activities for new joiners.
Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
Ensure training content including job aids and visual aids are updated regularly so that the content is always current, accurate and relevant.
Ensure training result is trackable, sustainable, achieving goal and strategy.
Use a metrics approach to evaluate and continuously improve training effectiveness.
Excellent oral and verbal Japanese and fluent English
5+ years of related professional experience
Exceptional writing skills and significant experience in defining content strategy
Active communicator and ability to influence others Demonstrated people management role of a content development team
Applied knowledge of information architecture
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Experience working effectively on a cross-functional, multi-lingual team
Ability to multitask in a fast-paced, technical environment
Demonstrated people management experience of a content development team
Other requirements:
Candidates must be flexible to work a variety of hours as business demands.
Other foreign languages, such as German or Korean is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Delivery Station Customer Service Associate, Customer Service
Posted 2 days ago
Job Viewed
Job Description
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.
We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Key job responsibilities- Communicating with customers directly in-person, via phone, and email.
- Empathizing with and prioritizing customer needs.
- Upholding company values and respecting every customer.
- Resolving issues and setting appropriate expectations with customers.
- Understanding and responding appropriately to customer issues.
- Composing grammatically correct, concise, and accurate written responses to customer issues.
- Approaching problems logically with good judgment to ensure the appropriate customer outcome.
- Making quick and effective decisions on behalf of the customer.
- Working a flexible full-time schedule (40+ hours per week).
- Performing tasks with or without reasonable accommodation.
- Working in environments with variable noise levels and temperature conditions.
- High School diploma or equivalent.
- Previous experience in Customer Service.
- Ability to prioritize work efficiently.
- Experience with Windows OS and Microsoft Outlook.
- Familiarity with web browsers, database searching, and instant messaging tools.
- Arabic language proficiency.
- Bachelor’s degree or equivalent work experience.
- Strong verbal and written communication skills.
- Experience with performance metrics and KPIs.
- Experience in merchandising or as a brand ambassador for a recognized consumer brand.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . For applications outside listed regions, contact your Recruiting Partner.
Company : Afaq Q Tech General Trading - G11
Job ID: A2982108
#J-18808-LjbffrDelivery Station Customer Service Associate, Customer Service
Posted 2 days ago
Job Viewed
Job Description
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.
We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Key job responsibilities- Communicating with customers directly in-person, via phone, and email.
- Empathizing with and prioritizing customer needs.
- Upholding company values and respecting every customer.
- Resolving issues and setting appropriate expectations with customers.
- Understanding and responding appropriately to customer issues.
- Composing grammatically correct, concise, and accurate written responses to customer issues.
- Approaching problems logically with good judgment to ensure the appropriate customer outcome.
- Making quick and effective decisions on behalf of the customer.
- Working a flexible full-time schedule (40+ hours per week).
- Performing tasks with or without reasonable accommodation.
- Working in environments with variable noise levels and temperature conditions.
- High School diploma or equivalent.
- Previous experience in Customer Service.
- Ability to prioritize work efficiently.
- Experience with Windows OS and Microsoft Outlook.
- Familiarity with web browsers, database searching, and instant messaging tools.
- Arabic language proficiency.
- Bachelor's degree or equivalent work experience.
- Strong verbal and written communication skills.
- Experience with performance metrics and KPIs.
- Experience in merchandising or as a brand ambassador for a recognized consumer brand.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . For applications outside listed regions, contact your Recruiting Partner.
Company : Afaq Q Tech General Trading - G11
Job ID: A