108 Engineering Support jobs in Saudi Arabia

• Reviewing customer objectives and plans and have the ability to manage projects effectively, technical guidance and presentations to customers relating to product performance
• Responsible for technical design, planning, and job program developments.
• Proposing technology/equipment and software for the job and create Deviation Waiver Request and bridging documents where needed
• Identifying optimization and new technology application, and opportunities
• Comparing job as-planned versus job as-executed and document any lessons learned to ensure opportunities for continuous improvement
• Scheduling and lead pre-job planning reviews
• Supporting incident management and share and collaborate lessons learned
• Developing technical tender response content
• Supporting risk reviews as needed
  
  
  

• Have a bachelor’s degree from an accredited university or college.
• Have minimum of 5 years of experience in Electrical Submersible Pumps (ESP) and Variable Speed Drive (VSD) systems.
• Demonstrated extensive expertise in ESP technologies and Artificial Lift solutions, including design, troubleshooting, and technical support.
• Proven ability to lead technical projects, coordinate with multidisciplinary teams, and communicate effectively with clients through professional oral and written presentations.
• In-depth understanding of sustainability principles and their application in product design, deployment, and operational practices.
• Strong analytical skills with the ability to evaluate conditions and recommend optimal Artificial Lift systems.
• Proficiency in technical software related to ESP selection, simulation, and monitoring.
• Ability to prepare technical reports, service documents, and configuration recommendations.
• Customer-focused with excellent interpersonal skills to foster long-term client relationships
  
  
  

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
  
  
  

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
  
  
  

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Amazon Business launched in 2015 with a vision to give businesses a simple, personalized and transparent online B2B experience. An extension of this vision was to simplify the integration for businesses connecting their e-procurement systems to Amazon Business, while giving them access to a broader selection of products and sellers.

If you're passionate about solving complex technical challenges, thrive on working with a diverse set of global customers, and enjoy variety in your day-to-day work, this role offers all of that and more. As a Support Manager for the Amazon Business team, you’ll need a deep understanding of modern technology landscapes and the ability to assess and integrate emerging technologies. You’ll play a key role in shaping operational excellence standards, working closely with peers and senior leaders across Amazon Pay.

This role requires navigating abstract, cross-functional challenges and driving scalable improvements across teams, services, and platforms. We’re looking for a leader with strong cloud infrastructure knowledge, programming acumen, operational expertise, and a passion for driving innovation. You'll be empowered by robust backend systems, established processes, and a high-performing team focused on improving customer experience.

As a Support Engineering Manager, you will lead a diverse team of Support Engineers in delivering technical support for internal and externally-facing services while driving operational excellence and enhancing customer experiences. You will shape your team’s strategic direction by establishing clear performance metrics and aligning them with organizational goals. Your focus on senior engineer growth will create opportunities for leadership development and foster a culture of continuous improvement. By simplifying processes, optimizing team performance, and effectively communicating across functions, you will ensure high-quality solutions and maintain a psychologically safe environment that encourages innovation and collaboration. Your leadership will also influence cross-functional initiatives and drive impactful discussions to balance proactive and reactive customer support.

1. Lead a team in supporting our business teams worldwide by providing critical product support
2. Technically lead your team and act as a subject matter expert for one or more services
3. Lead large multi-team projects and resolve the most complex support issues
4. Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies
5. Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
6. Complete analysis and present periodic reviews of operational performance and KPIs
7. Think proactively and work to prevent support issues before they are realized
8. Regularly work with management to assign tasks and small projects to other Support Engineers
9. Take a role in the strategic direction of the team
10. Play a significant role in hiring, mentoring, and training employees
11. Demonstrate excellent judgment when making decisions

• Expertise in operational excellence, security compliance, and distributed systems’ resiliency.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience developing in Python for similar modern programming language, such as C++, Java, C#, or Ruby.
• Expertise in operations of highly available and scalable internet systems with large customer base.
• Experience managing staff and meetings across multiple sites and time zones.
• Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
• Ability to drive effective teamwork, collaboration and commitment
• Excellent analytical problem solving and troubleshooting skills
• Experience developing and improving operational documentation, procedures and workflows
• Ability to credibly coordinate between technical teams, peers and business stakeholders
• Ability to quickly learn and adopt new technologies
• Experience managing on-call support coverage, escalation and critical issue management
• Experience in contributing to the definition and implementation of automation opportunities within an operations environment
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issues

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Join to apply for the Support Engineering Manager role at Canonical

Join to apply for the Support Engineering Manager role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Engineering Manager jobs in Jiddah, Makkah, Saudi Arabia .

Jiddah, Makkah, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Amazon Business launched in 2015 with a vision to give businesses a simple, personalized and transparent online B2B experience. An extension of this vision was to simplify the integration for businesses connecting their e-procurement systems to Amazon Business, while giving them access to a broader selection of products and sellers.

If you're passionate about solving complex technical challenges, thrive on working with a diverse set of global customers, and enjoy variety in your day-to-day work, this role offers all of that and more. As a Support Manager for the Amazon Business team, you’ll need a deep understanding of modern technology landscapes and the ability to assess and integrate emerging technologies. You’ll play a key role in shaping operational excellence standards, working closely with peers and senior leaders across Amazon Pay.

This role requires navigating abstract, cross-functional challenges and driving scalable improvements across teams, services, and platforms. We’re looking for a leader with strong cloud infrastructure knowledge, programming acumen, operational expertise, and a passion for driving innovation. You'll be empowered by robust backend systems, established processes, and a high-performing team focused on improving customer experience.

As a Support Engineering Manager, you will lead a diverse team of Support Engineers in delivering technical support for internal and externally-facing services while driving operational excellence and enhancing customer experiences. You will shape your team’s strategic direction by establishing clear performance metrics and aligning them with organizational goals. Your focus on senior engineer growth will create opportunities for leadership development and foster a culture of continuous improvement. By simplifying processes, optimizing team performance, and effectively communicating across functions, you will ensure high-quality solutions and maintain a psychologically safe environment that encourages innovation and collaboration. Your leadership will also influence cross-functional initiatives and drive impactful discussions to balance proactive and reactive customer support.

1. Lead a team in supporting our business teams worldwide by providing critical product support
2. Technically lead your team and act as a subject matter expert for one or more services
3. Lead large multi-team projects and resolve the most complex support issues
4. Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies
5. Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
6. Complete analysis and present periodic reviews of operational performance and KPIs
7. Think proactively and work to prevent support issues before they are realized
8. Regularly work with management to assign tasks and small projects to other Support Engineers
9. Take a role in the strategic direction of the team
10. Play a significant role in hiring, mentoring, and training employees
11. Demonstrate excellent judgment when making decisions

• Expertise in operational excellence, security compliance, and distributed systems’ resiliency.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience developing in Python for similar modern programming language, such as C++, Java, C#, or Ruby.
• Expertise in operations of highly available and scalable internet systems with large customer base.
• Experience managing staff and meetings across multiple sites and time zones.
• Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
• Ability to drive effective teamwork, collaboration and commitment
• Excellent analytical problem solving and troubleshooting skills
• Experience developing and improving operational documentation, procedures and workflows
• Ability to credibly coordinate between technical teams, peers and business stakeholders
• Ability to quickly learn and adopt new technologies
• Experience managing on-call support coverage, escalation and critical issue management
• Experience in contributing to the definition and implementation of automation opportunities within an operations environment
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issues

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
• Knowledge Management:
• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
• Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Bachelor Degree in Computer Science

2 to 5 Years

Data Security Encryption Tools/Techniques

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The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

Qualifications:

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Mid-Senior level

• Contract

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

Riyadh, Riyadh, Saudi Arabia SAR10,000.00-SAR18,000.00 1 month ago

Job Type: Full-time

We are looking for a Technical Support Specialist with a passion for electronics to join our growing team.

Responsibilities:

• Provide technical support for electronic devices and systems.
• Troubleshoot and resolve hardware/software issues.
• Assist customers remotely or onsite.
• Perform installations, testing, and maintenance as needed.
• Document issues, fixes, and escalate complex problems.

Requirements:

• Diploma or Bachelor's in Electronics, or related field.
• Proven experience in technical support (preferably electronics).
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service abilities.
• Familiarity with ticketing systems and basic diagnostic tools.