93 Engagement Specialist jobs in Saudi Arabia

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Company Description
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has a long history of providing comprehensive engineering, consulting, and project management services, making it a trusted partner for regional governments, investors, and developers.

Job Description
We are seeking a dynamic and passionate Community Engagement Specialist to join our urban planning program in Riyadh, Saudi Arabia. As a key member of our team, you will play a crucial role in fostering meaningful connections between our urban planning initiatives and the local community. This position is specifically for Saudi nationals who are committed to shaping the future of their cities.

• Develop and implement comprehensive community engagement strategies for urban planning projects
• Organize and facilitate public meetings, workshops, and focus groups to gather community input
• Create and manage social media campaigns to increase awareness and participation in urban planning initiatives
• Collaborate with cross-functional teams to ensure community feedback is integrated into project designs
• Prepare and deliver presentations to diverse stakeholders, including government officials and community leaders
• Analyze and report on community feedback data to inform decision-making processes
• Act as a liaison between the urban planning team and local community members
• Develop educational materials to help community members understand urban planning concepts and processes
• Monitor and evaluate the effectiveness of community engagement efforts, recommending improvements as needed
• Ensure all engagement activities comply with local regulations and cultural norms

Qualifications

• Bachelor's degree in Urban Planning, Public Administration, Communications, or a related field; Master's degree preferred
• 3-5 years of experience in community engagement, public relations, or urban planning
• Strong knowledge of urban planning principles and practices
• Deep understanding of Saudi Arabian culture and community dynamics
• Excellent communication and interpersonal skills, with the ability to engage diverse audiences
• Fluency in Arabic and English, both written and spoken
• Proven experience in project management and event planning
• Proficiency in social media management and digital engagement tools
• Strong analytical skills with the ability to interpret and present data effectively
• Experience in public speaking and facilitating group discussions
• Demonstrated ability to work collaboratively in a team environment
• Detail-oriented with excellent organizational and time management skills
• Saudi nationality is required for this position

Executive

Full-time

Project Management

Media Production

Company Description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.

Purpose

The Customer Engagement Specialist is responsible for planning, developing, and managing personalized content for promotions, lifecycle, and loyalty campaigns. This role will execute omnichannel campaigns across various platforms and utilize data-driven strategies to enhance customer retention and engagement. The specialist will collaborate closely with marketing, CRM, and analytics teams to ensure alignment with business goals and contribute to the continuous improvement of loyalty programs.

Accountabilities

Content Management:

• Plan, develop, and manage personalized content for promotions, lifecycle, and loyalty campaigns to enhance customer engagement.

Omnichannel Campaign Execution:

• Execute omnichannel campaigns across email, SMS, push notifications, WhatsApp, in-app, and web to effectively reach customers.

A/B Testing Implementation:

• Implement A/B testing strategies to optimize messaging and overall campaign performance, ensuring maximum impact.

KPI Monitoring and Reporting:

• Monitor and report on key campaign KPIs such as delivery rate, open rate, click rate, conversions, engagement score, and ROI to evaluate effectiveness.

Subscription Management:

• Manage subscription and unsubscribe preferences across all communication channels to ensure compliance and customer satisfaction.

Trend Analysis:

• Stay updated with local trends in digital engagement, privacy compliance, media channels, and personalization practices to inform strategies.

Template Design:

• Design and manage templates for email, push notifications, WhatsApp, and SMS to ensure consistent and engaging communications.

Support Retention Initiatives:

• Support customer retention and loyalty initiatives through data-driven content and engagement strategies that resonate with target audiences.

Cross-Functional Collaboration:

• Collaborate closely with marketing, CRM, and analytics teams to ensure content alignment with business goals and enhance overall customer experience.

Loyalty Program Improvement:

• Contribute to the design and improvement of loyalty programs and customer retention schemes based on customer feedback and performance data.

Education & Experience

• Bachelor’s degree in marketing, Digital Media, Business Administration, or related field
• Minimum of 3-5 years of experience in customer engagement, digital marketing, or a related field.
• Strong understanding of digital marketing channels and customer engagement strategies.
• Proficiency in email marketing platforms, CRM tools, and analytics software.
• Excellent written and verbal communication skills.
• Proactive and creative thinker with a passion for enhancing customer experiences.
• Ability to analyze data and make informed decisions to improve campaign performance.
• Familiarity with the retail or home furnishing industry is a plus
• Familiarity with IKEA's brand values and customer base is a plus
• Fluency in English is required; proficiency in Arabic is a significant advantage

Company Description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.

Purpose

The Customer Engagement Specialist is responsible for planning, developing, and managing personalized content for promotions, lifecycle, and loyalty campaigns. This role will execute omnichannel campaigns across various platforms and utilize data-driven strategies to enhance customer retention and engagement. The specialist will collaborate closely with marketing, CRM, and analytics teams to ensure alignment with business goals and contribute to the continuous improvement of loyalty programs.

Accountabilities

Content Management:

• Plan, develop, and manage personalized content for promotions, lifecycle, and loyalty campaigns to enhance customer engagement.

Omnichannel Campaign Execution:

• Execute omnichannel campaigns across email, SMS, push notifications, WhatsApp, in-app, and web to effectively reach customers.

A/B Testing Implementation:

• Implement A/B testing strategies to optimize messaging and overall campaign performance, ensuring maximum impact.

KPI Monitoring and Reporting:

• Monitor and report on key campaign KPIs such as delivery rate, open rate, click rate, conversions, engagement score, and ROI to evaluate effectiveness.

Subscription Management:

• Manage subscription and unsubscribe preferences across all communication channels to ensure compliance and customer satisfaction.

Trend Analysis:

• Stay updated with local trends in digital engagement, privacy compliance, media channels, and personalization practices to inform strategies.

Template Design:

• Design and manage templates for email, push notifications, WhatsApp, and SMS to ensure consistent and engaging communications.

Support Retention Initiatives:

• Support customer retention and loyalty initiatives through data-driven content and engagement strategies that resonate with target audiences.

Cross-Functional Collaboration:

• Collaborate closely with marketing, CRM, and analytics teams to ensure content alignment with business goals and enhance overall customer experience.

Loyalty Program Improvement:

• Contribute to the design and improvement of loyalty programs and customer retention schemes based on customer feedback and performance data.

Education & Experience

• Bachelor’s degree in marketing, Digital Media, Business Administration, or related field
• Minimum of 3-5 years of experience in customer engagement, digital marketing, or a related field.
• Strong understanding of digital marketing channels and customer engagement strategies.
• Proficiency in email marketing platforms, CRM tools, and analytics software.
• Excellent written and verbal communication skills.
• Proactive and creative thinker with a passion for enhancing customer experiences.
• Ability to analyze data and make informed decisions to improve campaign performance.
• Familiarity with the retail or home furnishing industry is a plus
• Familiarity with IKEA's brand values and customer base is a plus
• Fluency in English is required; proficiency in Arabic is a significant advantage

Direct message the job poster from IKEA Alsulaiman

Company Description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.

Purpose

The Customer Engagement Specialist is responsible for planning, developing, and managing personalized content for promotions, lifecycle, and loyalty campaigns. This role will execute omnichannel campaigns across various platforms and utilize data-driven strategies to enhance customer retention and engagement. The specialist will collaborate closely with marketing, CRM, and analytics teams to ensure alignment with business goals and contribute to the continuous improvement of loyalty programs.

Accountabilities

Content Management:

• Plan, develop, and manage personalized content for promotions, lifecycle, and loyalty campaigns to enhance customer engagement.

• Execute omnichannel campaigns across email, SMS, push notifications, WhatsApp, in-app, and web to effectively reach customers.

A/B Testing Implementation:

• Implement A/B testing strategies to optimize messaging and overall campaign performance, ensuring maximum impact.

KPI Monitoring and Reporting:

• Monitor and report on key campaign KPIs such as delivery rate, open rate, click rate, conversions, engagement score, and ROI to evaluate effectiveness.

Subscription Management:

• Manage subscription and unsubscribe preferences across all communication channels to ensure compliance and customer satisfaction.

Trend Analysis:

• Stay updated with local trends in digital engagement, privacy compliance, media channels, and personalization practices to inform strategies.

Template Design:

• Design and manage templates for email, push notifications, WhatsApp, and SMS to ensure consistent and engaging communications.

Support Retention Initiatives:

• Support customer retention and loyalty initiatives through data-driven content and engagement strategies that resonate with target audiences.

Cross-Functional Collaboration:

• Collaborate closely with marketing, CRM, and analytics teams to ensure content alignment with business goals and enhance overall customer experience.

Loyalty Program Improvement:

• Contribute to the design and improvement of loyalty programs and customer retention schemes based on customer feedback and performance data.

Education & Experience

• Bachelor’s degree in marketing, Digital Media, Business Administration, or related field
• Minimum of 3-5 years of experience in customer engagement, digital marketing, or a related field.
• Strong understanding of digital marketing channels and customer engagement strategies.
• Proficiency in email marketing platforms, CRM tools, and analytics software.
• Excellent written and verbal communication skills.
• Proactive and creative thinker with a passion for enhancing customer experiences.
• Ability to analyze data and make informed decisions to improve campaign performance.
• Familiarity with the retail or home furnishing industry is a plus
• Familiarity with IKEA's brand values and customer base is a plus
• Fluency in English is required; proficiency in Arabic is a significant advantage

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Retail

Referrals increase your chances of interviewing at IKEA Alsulaiman by 2x

Get notified about new Customer Specialist jobs in Jeddah, Makkah, Saudi Arabia .

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Jeddah, Riyadh, Saudi Arabia | Posted on 12/12/2024

During the 1980s, Saudi Arabia’s power needs increased to fuel the growth of the economy. To capitalize on that trend, Kafou Group was established in 1983 and emerged as a key player in the power generation market.

The company has structured itself under a strategic partnership model collaborating with leading international firms in the electricity, power, water treatment, and petrochemicals space. With more than 25 years of specialized experience, Kafou Group has cemented its name as a unique power player in the Kingdom.

The Client Engagement Specialist is responsible for advertising, marketing, and distributing dental products to relevant establishments, including consumables and dental equipment. The role involves building strong relationships with dental professionals, understanding market trends, and ensuring the company's products stand out from competitors. This position combines networking, customer service, and product expertise to meet and exceed sales targets.

• Build and maintain strong relationships with clients, including dentists, purchasing departments, and dental assistants.
  
• Conduct 4-6 daily client visits to present products, negotiate contracts, and address concerns.
  
• Identify and establish new business opportunities while following up on leads generated by the company.
  
• Conduct product demonstrations and answer technical questions about dental products.
  
• Develop long-term contracts to achieve annual sales targets.
  
• Monitor competitor products and analyze market trends.
  
• Attend trade exhibitions, workshops, and conferences.
  
• Submit sales orders through CRM and update activity logs.
  
• Provide exceptional customer service and technical support to clients.
  
• Prepare and review weekly and monthly reports and sales plans.
  
• Occasional travel required (5%-10%).
  

This position offers an exciting opportunity for a proactive and detail-oriented professional to make a significant impact in a dynamic and innovative field.

Qualifications & Experience :

• Bachelor’s degree in a dental-related field (preferred) or relevant sales discipline.
  
• Minimum 2 years of experience in dental sales or a related B2B sales environment.
  
• Proven track record of exceeding sales targets.
  
• Strong understanding of the Saudi Arabian dental market is a plus.
  
• Fluency in Arabic and English (written and spoken).
  

• Excellent communication, presentation, and interpersonal skills.
  
• Strong organizational and time management skills.
  
• Analytical and problem-solving abilities, especially in ambiguous situations.
  
• Proficiency in CRM software.
  
• Ability to work independently and as part of a team.
  

• Customer-focused with a proactive approach to addressing client needs.
  
• Self-motivated with a results-driven mindset.
  
• Strong collaboration and teamwork skills.
  
• High level of adaptability and ability to thrive in a fast-paced environment.
  
• Commitment to continuous learning and improvement.
  

• Number of client visits completed daily (5-6 visits).
  
• Sales revenue generated vs. targets.
  
• Customer retention rate and satisfaction levels.
  
• Timeliness and accuracy of reports and CRM updates.
  
• Lead conversion rate from prospecting activities.
  

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That’s why we’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

•Develop a list of targeted doctors customers and continuously update it as per market dynamics .

•As a trusted partner She/He will act as a key link between Bayer and Healthcare Professionals through developing adequate professional relations with identified customers to help them recognize cases where they can prescribe / dispense / use our products for the benefit of their patients.

•As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the customers’ needs internally, seek support and guidance from cross functional team .

•She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective .

•She/He will be responsible to report all interactions to BCH CRM system and to integrate HCP insights to support future brand messaging and content creation .

•Display great level of discipline and quality in maintaining ‘Data entry’ related to customer profile information, daily activities, event reporting, channel preference, customer insights ,adoption ladder and samples dropping as required on BCH CRM system.

•In collaboration with Business Analytics Team (back office support ) She/he has to plan and align meetings calendar ,meeting invitations based on micro segmentation and HCP target needs.

•When needed the CES will facilitate the virtual meetings and retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)

•Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands.

•Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.

•She/He needs to align with his peers to co-invite to group meetings when appropriate and as per meeting setting and format .

•Despite being a communication expert the CES will continue to be responsible on achieving related financial targets in his scope.

•Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer evolution campaign to drive movement of key customers across adoption ladder.

Your Experience

•University degree in Pharmacy

•Minimum 1 year of relevant experience within the pharmaceutical industry with focus on doctor detailing and promotion

•Strong expertise in medical and customer experience excellence

•Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.

•Hands on Experience of using digital & Virtual means and tools is a must.

•Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.

•Good understanding of agile ways of working is desired

•Robust understanding of medico-marketing strategies and tactics

•Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.

•In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. That’s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Customer Service
• Industries Pharmaceutical Manufacturing and Chemical Manufacturing

Referrals increase your chances of interviewing at Bayer by 2x

Get notified about new Customer Specialist jobs in Riyadh, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Be You, Be Bayer

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That’s why we’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers /non speakers ) and continuously update it as per market dynamics .

• As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussions with His/her customer list to identify Scientific areas of major interest .

• As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team .• She/he to mutually co create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective .

• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats .

• In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures ,Peer to Peer talks ,Debate sessions ,3rd party symposia ,national and regional initiated Bayer events ,.).

• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation .

• In collaboration with MSO team (back office support ) She/he has to plan and align meetings calendar ,meeting invitations based on microsegmentation and HCP target needs.

• Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.

• When needed the CES will facilitate the virtual meetings .

• Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)

• She/He needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format .

• Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.

• Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights ,adoption ladder and samples as required on Veeva.

• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going micro segmentation process.

• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.• Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on achieving nucleus related financial targets in his counry scope.

• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).

• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer evolution campaign to drive movement of key customers across adoption ladder.

• As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process , .).

Your Experience

• University degree in pharmaceutical science.

• 2 years of relevant experience within the pharmaceutical industry in the therapy area is a plus - Experience in Ophthalmology field is a plus

• Excellent stakeholder engagement record including partnering with TLs and institutes is required.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.

• Hands on Experience of using digital & Virtual means and tools is a must.

• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.

• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.

• Good understanding of agile ways of working is desired

• Robust understanding of medico marketing strategies and tactics

• Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.

•In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

Be You, Be Bayer

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That’s why we’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers /non speakers ) and continuously update it as per market dynamics .

• As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussions with His/her customer list to identify Scientific areas of major interest .

• As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team .• She/he to mutually co create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective .

• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats .

• In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures ,Peer to Peer talks ,Debate sessions ,3rd party symposia ,national and regional initiated Bayer events ,.).

• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation .

• In collaboration with MSO team (back office support ) She/he has to plan and align meetings calendar ,meeting invitations based on microsegmentation and HCP target needs.

• Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.

• When needed the CES will facilitate the virtual meetings .

• Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)

• She/He needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format .

• Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.

• Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights ,adoption ladder and samples as required on Veeva.

• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going micro segmentation process.

• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.• Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on achieving nucleus related financial targets in his counry scope.

• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).

• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer evolution campaign to drive movement of key customers across adoption ladder.

• As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process , .).

Your Experience

• University degree in pharmaceutical science.

• 2 years of relevant experience within the pharmaceutical industry in the therapy area is a plus - Experience in Ophthalmology field is a plus

• Excellent stakeholder engagement record including partnering with TLs and institutes is required.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.

• Hands on Experience of using digital & Virtual means and tools is a must.

• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.

• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.

• Good understanding of agile ways of working is desired

• Robust understanding of medico marketing strategies and tactics

• Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.

•In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That’s why we’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.

• As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.

• As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.

• She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.

• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.

• In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).

• She/he will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.

• In collaboration with MSO team (back office support ) she/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs.

• Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.

• When needed the CES will facilitate the virtual meetings.

• Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).

• She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.

• Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.

• Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.

• She/he will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going micro segmentation process.

• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.

• Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on achieving nucleus related financial targets in her/his country scope.

• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).

• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.

• As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process

Your Experience

Education

• University degree in Pharmaceutical Sciences. Skills/ Experience

• Relevant experience within the pharmaceutical industry, experience in Cardio/ General medicine is an advantage.

• Excellent stakeholder engagement record including partnering with TLs and institutions is required.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.

• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.

• Hands on experience of using digital and virtual means and tools is a must.

• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.

• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.

• Good understanding of agile ways of working is desired.

• Robust understanding of medico marketing strategies and tactics.

• Proficient in English to collaborate internally and across the broader organization enterprise is highly desired.

•In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us. That’s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Customer Service
• Industries Pharmaceutical Manufacturing and Chemical Manufacturing

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