78 Digital Retail jobs in Saudi Arabia

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As a Customer Experience Manager, you’ll showcase your expertise in CX designing and management, more specifically you’ll get to:

• Champion opportunities to consistently Improve the entity experience
• Drive customer retention, reduce churn, and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
• Guide team in effective client issues resolution and handle any escalations
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
• Test new strategies for driving customer value
• Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle

Requirements and Skills:

• Proven working experience as a Customer Experience background.
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• BSc/BA in business administration, or relevant field

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service and Business Development
• Industries Government Administration

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Get notified about new Customer Experience Manager jobs in Riyadh, Saudi Arabia .

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1. 10+ years of experience in digital banking platform support and operations.
2. Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
3. Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
4. ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.

1. Bachelor’s degree in IT or related field.
2. Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

Specialty: Customer Experience
Program Start Date: August 2025
Location: Riyadh, KSA
Duration: 12 months
Your impact
The Cisco Apprenticeship Program is designed to provide you with practical opportunities to apply theory learned from the classroom to a professional work setting. You will be coached and mentored by some of the industry s brightest minds who will help challenge and develop your skills. You will get the opportunity and resources to become a true technology expert when combined with your drive and motivation.
All combined, your apprenticeship increases your job readiness across the industry and will give you a competitive advantage for landing a full-time job at Cisco.
By participating in the apprenticeship program, you will:
• Work with a team of highly qualified professionals who serve customers worldwide.
• Solve technical issues, optimize workflows or enhance future products
• Develop an agile approach to learning, practice, troubleshoot and implement
• Develop a Customer Experience (CX) mindset. Learn how to prioritize, multitask and enable customer success
• Build your professional network. Practice how to communicate, share knowledge & ideas and work with diverse cultures
• Significantly increase your chances to get full time job in Cisco in future
• Receive in-depth training and build your skills as you earn industry-leading Cisco certifications
Minimum Qualifications
• You are in your Penultimate or final year of university studies in a Networking, IT, Cybersecurity or related Engineering degree.
• You are fluent in English and Arabic (written and verbal)
• You are passionate about networking, information technology, or cybersecurity.
• You are proactive, curious, and passionate about customer engagement.
• You possess effective communication and teamwork skills.
• Must be a Saudi national
Preferred Qualifications
• You have notions of technology in a relevant domain, such as: Routing, Switching, Datacenter, Virtualization, Mobility, Wireless, Unified Communications, Business Video, Security or Software Defined Networking
• You understand the need to script and automate in Python or similar languages
• Leverage good communication, consulting and customer relationship skills to create productive collaborations.
• Knowledge of adjacent technologies, holding Cisco Certifications (e.g., CCNA, CCNP) or industry recognized certifications is a plus.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

We are seeking an experienced CX Lead at DIET WATCHERS .

The CX Lead is responsible for overseeing the customer journey, ensuring that every interaction a customer has with the brand is positive, consistent, and aligned with the company's values. This role involves driving CX initiatives and contributing to business growth.

• Customer Journey Management: Oversee the entire customer journey, identify opportunities for improvement, and ensure consistency across all touchpoints.
• Team Leadership: Lead and mentor CX teams, ensuring alignment with the company's CX goals and delivering exceptional service.
• Data-Driven Decision Making: Use customer data and analytics to inform strategies and enhance the customer experience.

• Foster Cross-Departmental Collaboration: Work closely with marketing, sales, and product development to ensure alignment and a cohesive CX strategy.

• Educational Background: A degree in business, marketing, or a related field is required; additional certifications in customer experience management are highly valued.
• Industry Experience: Extensive experience in customer service, marketing, or CX roles, with a focus on managing teams and strategic initiatives.

Certifications such as Certified Customer Experience Professional (CCXP) can enhance a candidate's qualifications and demonstrate commitment to the field.

Direct message the job poster from Raya Financing Company

Raya Financing Company specializes in auto financing and is licensed by the Saudi Central Bank (SAMA). Headquartered in Dammam, our services are available across the Kingdom.

Visit our website to learn more:

1. JOB DETAILS:

Position Title: Customer Experience Manager

2. JOB CONTEXT:

Operate in a fast paced and dynamic environment, the Customer Experience Manager develops strategies to improve customer interactions, managing a team of customer service representatives, analyzing customer feedback, and collaborating with cross-functional teams to align customer experience with organizational goals.

3. KEY ACCOUNTABILITIES:

-Design and implement strategies to enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.

-Develop and optimize the customer journey from application to account closure.

• Customer Experience (CX) Quality:

-Maintain and improve customer experience standards to enhance satisfaction and loyalty.

-Lead cross-functional initiatives to improve service delivery and operational efficiency.

• Customer Journey Transformation:

-Lead the Customer Experience transformation initiatives to improve all facets of customer journey.

• Manage Customer Application Process:

-Supervise the entire customer application process to ensure compliance and efficiency.

• Lead Customer Experience (CX) Team:

-Manage and develop the CX team to maintain high standards of service delivery.

-Manage, train, and motivate a team of customer service representatives to deliver high-quality service and resolve customer issues effectively.

• Customer Feedback Analysis:

-Collect and analyze customer feedback through surveys, reviews, and other channels to identify areas for improvement and drive actionable insights.

• Performance Metrics:

-Emphasize the importance of continuous monitoring, evaluation, and improvement of CX initiatives based on feedback, data analysis, industry best practices, and emerging trends.

• Customer Advocacy:

-Act as the voice of the customer within the organization, advocating for customer needs and ensuring their feedback shapes business strategies.

-Outline training programs and development initiatives for CX Unit employees to enhance their customer service skills, product knowledge, and ability to deliver exceptional experiences.

4.QUALIFICATIONS, EXPERIENCE:

• Minimum Qualification: Bachelor’s degree in business administration, or a related field (Master’s degree preferred).
• Minimum Experience: 8+ years of experience in customer service, customer experience, or a related field, with at least 2 years in a leadership role.
• Other Requirement:
• Strong analytical, leadership and communication skills.
• Experience working in a fast-paced environment with the ability to manage multiple projects simultaneously.
• Familiarity with customer experience best practices, journey mapping and relevant technologies.

At Raya Financing, we are not just about empowering our clients with innovative financial solutions; we are also committed to creating a supportive and dynamic work environment for our employees. Our team thrives on collaboration, creativity, and a shared passion for excellence.

We offer competitive benefits, growth opportunities, and a culture that values work-life balance. Join us and be part of a company that invests in your success and well-being.

Explore current career opportunities and discover how you can contribute to shaping a brighter financial future.

• Seniority level Director

• Employment type Full-time

• Job function Customer Service, Information Technology, and Business Development
• Industries Financial Services, Telecommunications, and Banking

Referrals increase your chances of interviewing at Raya Financing Company by 2x

Get notified about new Customer Experience Manager jobs in Dammam, Eastern, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Collaborate across teams such as compliance, legal, finance, sales, and customer support to ensure alignment and effective communication.
• Audit customer-facing platforms to identify and resolve potential issues proactively, ensuring smooth operations.
• Build customer feedback loops and utilize data-driven insights to refine strategies and improve product offerings.
• Advocate for customer needs, influence strategic decisions, and foster a culture prioritizing client satisfaction.
• Monitor success metrics like CSAT and NPS to evaluate performance and identify areas for improvement.
• Collaborate with IT teams to enhance UI/UX and implement features aligned with customer needs.

Qualifications:

• At least 3-4 years of experience in a similar role.
• Experience with digital retail products.
• Deep expertise in designing and optimizing customer journeys for SaaS, digital entertainment, fintech, and high-growth platforms such as Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• Proven history of championing customer advocacy and leading cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, with the ability to translate data into actionable insights.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills.
• High attention to detail and ability to work independently.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do NOT endorse requests for money payments or sharing personal/bank details. For security information, visit Security Advice. If you suspect fraud, email us at

• Conduct thorough assessments of current customer experiences across all channels and touchpoints.
• Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
• Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
• Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
• Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
• Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
• Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
• Lead training sessions and workshops to educate teams on CX principles and methodologies.
• Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.

• 2 - 5 years of experience
• Analytical and problem solving skills
• Customer Journeys Modeling
• Excellent Communication Skills
• Consulting background
• Bachelor's Degree inMedia, Marketing, Business administration or any related field

About Raya Financing Company:

Raya Financing Company specializes in auto financing and is licensed by the Saudi Central Bank (SAMA). Headquartered in Dammam, our services are available across the Kingdom.

Visit our website to learn more:

1. JOB DETAILS:

Position Title: Customer Experience Manager

Location : Dammam, Eastern Region

2. JOB CONTEXT:

Operate in a fast paced and dynamic environment, the Customer Experience Manager develops strategies to improve customer interactions, managing a team of customer service representatives, analyzing customer feedback, and collaborating with cross-functional teams to align customer experience with organizational goals.

3. KEY ACCOUNTABILITIES:

• Customer Journey Enhancement:

-Design and implement strategies to enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.

-Develop and optimize the customer journey from application to account closure.

• Customer Experience (CX) Quality:

-Maintain and improve customer experience standards to enhance satisfaction and loyalty.

-Lead cross-functional initiatives to improve service delivery and operational efficiency.

• Customer Journey Transformation:

-Lead the Customer Experience transformation initiatives to improve all facets of customer journey.

• Manage Customer Application Process:

-Supervise the entire customer application process to ensure compliance and efficiency.

• Lead Customer Experience (CX) Team:

-Manage and develop the CX team to maintain high standards of service delivery.

• Team Leadership:

-Manage, train, and motivate a team of customer service representatives to deliver high-quality service and resolve customer issues effectively.

• Customer Feedback Analysis:

-Collect and analyze customer feedback through surveys, reviews, and other channels to identify areas for improvement and drive actionable insights.

• Performance Metrics:

-Emphasize the importance of continuous monitoring, evaluation, and improvement of CX initiatives based on feedback, data analysis, industry best practices, and emerging trends.

• Customer Advocacy:

-Act as the voice of the customer within the organization, advocating for customer needs and ensuring their feedback shapes business strategies.

• Mentoring & Training:

-Outline training programs and development initiatives for CX Unit employees to enhance their customer service skills, product knowledge, and ability to deliver exceptional experiences.

4.QUALIFICATIONS, EXPERIENCE:

• Minimum Qualification: Bachelor’s degree in business administration, or a related field (Master’s degree preferred).
• Minimum Experience: 8+ years of experience in customer service, customer experience, or a related field, with at least 2 years in a leadership role.
• Other Requirement:
• Strong analytical, leadership and communication skills.
• Experience working in a fast-paced environment with the ability to manage multiple projects simultaneously.
• Familiarity with customer experience best practices, journey mapping and relevant technologies.

Join Our Team at Raya Financing

At Raya Financing, we are not just about empowering our clients with innovative financial solutions; we are also committed to creating a supportive and dynamic work environment for our employees. Our team thrives on collaboration, creativity, and a shared passion for excellence.

We offer competitive benefits, growth opportunities, and a culture that values work-life balance. Join us and be part of a company that invests in your success and well-being.

Explore current career opportunities and discover how you can contribute to shaping a brighter financial future.

About Raya Financing Company:

Raya Financing Company specializes in auto financing and is licensed by the Saudi Central Bank (SAMA). Headquartered in Dammam, our services are available across the Kingdom.

Visit our website to learn more:

1. JOB DETAILS:

Position Title: Customer Experience Manager

Location : Dammam, Eastern Region

2. JOB CONTEXT:

Operate in a fast paced and dynamic environment, the Customer Experience Manager develops strategies to improve customer interactions, managing a team of customer service representatives, analyzing customer feedback, and collaborating with cross-functional teams to align customer experience with organizational goals.

3. KEY ACCOUNTABILITIES:

• Customer Journey Enhancement:

-Design and implement strategies to enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.

-Develop and optimize the customer journey from application to account closure.

• Customer Experience (CX) Quality:

-Maintain and improve customer experience standards to enhance satisfaction and loyalty.

-Lead cross-functional initiatives to improve service delivery and operational efficiency.

• Customer Journey Transformation:

-Lead the Customer Experience transformation initiatives to improve all facets of customer journey.

• Manage Customer Application Process:

-Supervise the entire customer application process to ensure compliance and efficiency.

• Lead Customer Experience (CX) Team:

-Manage and develop the CX team to maintain high standards of service delivery.

• Team Leadership:

-Manage, train, and motivate a team of customer service representatives to deliver high-quality service and resolve customer issues effectively.

• Customer Feedback Analysis:

-Collect and analyze customer feedback through surveys, reviews, and other channels to identify areas for improvement and drive actionable insights.

• Performance Metrics:

-Emphasize the importance of continuous monitoring, evaluation, and improvement of CX initiatives based on feedback, data analysis, industry best practices, and emerging trends.

• Customer Advocacy:

-Act as the voice of the customer within the organization, advocating for customer needs and ensuring their feedback shapes business strategies.

• Mentoring & Training:

-Outline training programs and development initiatives for CX Unit employees to enhance their customer service skills, product knowledge, and ability to deliver exceptional experiences.

4.QUALIFICATIONS, EXPERIENCE:

• Minimum Qualification: Bachelor's degree in business administration, or a related field (Master's degree preferred).
• Minimum Experience: 8+ years of experience in customer service, customer experience, or a related field, with at least 2 years in a leadership role.
• Other Requirement:
• Strong analytical, leadership and communication skills.
• Experience working in a fast-paced environment with the ability to manage multiple projects simultaneously.
• Familiarity with customer experience best practices, journey mapping and relevant technologies.

Join Our Team at Raya Financing

At Raya Financing, we are not just about empowering our clients with innovative financial solutions; we are also committed to creating a supportive and dynamic work environment for our employees. Our team thrives on collaboration, creativity, and a shared passion for excellence.

We offer competitive benefits, growth opportunities, and a culture that values work-life balance. Join us and be part of a company that invests in your success and well-being.

Explore current career opportunities and discover how you can contribute to shaping a brighter financial future.