Officer- Customer Experience Jeddah, Makkah Province, Saudi Arabia Posted on 08/08/2023 Trending
Job Details
Jeddah, Makkah, Saudi Arabia
DP World
14.05.2024
Want updates for this and similar Jobs?
Full Job Description
Key Accountabilities:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Suggest solutions when a product malfunctions
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
QUALIFICATIONS, EXPERIENCE AND SKILLS:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Negotiation
- Computer Skills
#LI-MA8
#J-18808-Ljbffr
Report Job
Officer- Customer Experience Jeddah, Makkah Province, Saudi Arabia Posted On 08/08/2023 Trending
DP World
Report to WhatJobs
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
WHATJOBS?:
0 Officer Customer Experience Jeddah, Makkah Province, Saudi Arabia Posted on 08/08/2023 Trending jobs in Jeddah