Head of Fleet Operations & subscription | Al Futtaim Automotive | Electric Mobility | Riyadh
Job Details
Full Job Description
Job Requisition ID: 161074
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The Head of Operations in a finance, leasing, and
subscription business is responsible for strategically overseeing and
optimizing day-to-day operations to drive efficiency and ensure the
achievement of business objectives. This role involves developing
operational strategies, streamlining processes, and implementing best
practices to enhance overall efficiency and reduce costs. The Head of
Operations also plays a crucial role in ensuring compliance with
industry regulations and internal policies, managing operational
risks, and integrating technology solutions for improved performance.
Collaboration with cross-functional teams, leadership development, and
a focus on customer satisfaction are key aspects of this role.
Additionally, the Head of Operations contributes to financial
management by effectively managing budgets and identifying cost-saving
opportunities. Overall, this position is instrumental in fostering a
positive and innovative work environment while supporting the
organization's success in the finance, leasing, and subscription
sectors.
This role will manage; Fleet operations (fleeting,
de-fleeting, registering cars), Call centre operations, Finance and
insurance loan originations to banks.
What you will do:
Develop and implement operational strategies aligned
with the business goals, ensuring that day-to-day activities support
the overall mission and vision of the finance, leasing, and
subscription business.
Process Optimization: Streamline and
optimize operational processes to enhance efficiency, reduce costs,
and improve the overall customer experience. Identify and implement
best practices to drive continuous improvement.
Customer Service:
Must ensure that one continuously exceeds customer expectations from
all customer touch points within the business. All customer queries
are handled in a professional and timely manner, to develop as the
market leader in the industry within KSA.
Mange and develop
online business channel: continuance monitoring and improving online
business share through own websites maximizing the opportunity
Strategic aspect: actively participate in suggesting future strategy
of digitalizing and making rental business contactless
Compliance
Management: Ensure compliance with industry regulations, legal
requirements, and internal policies. Stay abreast of changes in
regulations and proactively implement necessary adjustments to
maintain compliance.
Risk Management: Implement risk management
strategies to identify, assess, and mitigate operational risks.
Develop and maintain contingency plans to address potential
disruptions and minimize business impact.
Cross-Functional
Collaboration: Collaborate with other departments, such as finance,
marketing, and customer service, to ensure seamless coordination and
communication across the organization. Foster a culture of
collaboration and teamwork.
Technology Integration: Oversee the
integration and utilization of technology solutions to enhance
operational efficiency. This may include implementing or optimizing
systems for finance management, leasing administration, and
subscription services.
Quality Assurance: Implement quality
assurance processes to ensure that the delivery of financial, leasing,
and subscription services meets or exceeds established standards.
Monitor key performance indicators (KPIs) to measure and improve
operational performance.
Team Leadership: Provide effective
leadership to the operations team, including recruitment, training,
and performance management. Foster a positive and productive work
environment that encourages innovation and excellence.
Customer
Satisfaction: Prioritize customer satisfaction by ensuring that
operational processes contribute to a positive customer experience.
Address customer concerns and feedback, and implement improvements
based on customer insights.
Financial Management: Collaborate
with the finance department to manage operational budgets effectively.
Monitor expenses, identify cost-saving opportunities, and contribute
to financial planning and forecasting.
Required skills to be successful:
Excellent communication skills
Planning and
organizing
Interpersonal skills
Analytical skills
Team
player
Highly focused on achieving results
Problem
solving
Commercial awareness
About
the team:
Working in a fast-paced and diverse environment.
What equips you for the role:
Seven years minimum experience leading operations in
service industry, preferably car rental and leasing industry
Experience in sales and operational aspect of rental business,
preferably big car rental or service related industry knowledge
Understanding of industry best practices, standards and their impact
on customer service levels
Good understanding of retail sales
operation and promotional activities to drive revenue and
profitability
Work requires professional written, verbal
communication and inter personal skills
Ability to communicate
and interact with internal and external customers and senior
management team
Develop and Maintain strong relationship with
peer group and colleagues
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of
companies, Al-Futtaim Automotive is an industry leader with
presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include
distribution, manufacturing, leasing and aftersales, and we are firmly
established as the regional representative of some of the world’s most
iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge,
Volvo and RAM.
We are driven by a customer-centric approach,
constantly pushing the boundaries on innovation, quality standards,
and value-added service across our vast universe of customers - right
from motoring enthusiasts to fleet operators to contractors. Our
mission is to become the leader in custom-made mobility solutions by
delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to
deliver one of the most comprehensive portfolios of mobility products
and solutions, from passenger cars to SUVs, electric vehicles to
high-performance motorbikes, commercial vehicles to industrial &
construction equipment.
What keeps the company moving forward is
a 9000-member strong team, with inspiring possibilities for growth,
throughout the career path. This is Al-Futtaim Automotive and we
empower talent to move forward.
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Head Of Fleet Operations & Subscription | Al Futtaim Automotive | Electric Mobility | Riyadh
Al Futtaim Group - Other locations
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