2 jobs in Foodics’ Group
Sales Executive
Jeddah
Foodics’ Group
Posted today
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Job Description
About Foodics Proudly “voted the best place to work” in , Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, and the Netherlands. FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional F&B industry. Foodics is currently undergoing rapid expansion across MENA, Africa, and Asia, servicing over 20,000 brands, and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. We provide a cloud-based point-of-sale SaaS ecosystem with tools that help F&B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage, and enable the integration of third-party apps. We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future! Our Purpose To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance Our Vision To be the most trusted one-stop-shop software & financial platform for restaurants Our Mission To empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth About The Role Here is an opportunity to those of you who are motivated by ambitious targets and goals! We are hiring sales associates to focus on outreach, prospecting, lead qualification, and closing for our product. You will be connecting with as many leads as possible and determining on good customer fit. Moving leads through the sales pipeline and push towards lead closure when possible. I
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Customer Support Specialist
Al Khobar
Foodics’ Group
Posted today
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Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! What Will You Do Handle and provide the correct answers for client inquiries received at the center of excellence. Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution. Document communication logs into our CRM and ticketing systems with accuracy. Train clients on using Foodics products using multiple virtual channels. Report daily events to team leaders and highlight areas where more attention may be needed. What Are We Looking For Bachelor’s degree in any major. (Preferred) 0 - 1 year of experience in call center or customer service roles High fluency in the English language, especially speaking and communicating verbally (Must) Excellent typing skills (Must) Flexible to work in different shifts in Khobar -
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