109 Guest Services jobs in Riyadh
Bell Captain
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
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Assistant Manager - Guest Services & Entry Operations
Posted 18 days ago
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Job Description
Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.
High school diploma or equivalent required.
Additional certification or training in hospitality, operations, or customer service is preferred.
3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.
#J-18808-LjbffrAssistant Manager - Guest Services & Entry Operations
Posted 18 days ago
Job Viewed
Job Description
Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.
Requirements- High school diploma or equivalent required.
- Additional certification or training in hospitality, operations, or customer service is preferred.
- 3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.
Mid-Senior level
Employment typeFull-time
Job functionOther
IndustriesIT Services and IT Consulting
This job posting appears to be active, with no clear indication of expiration.
#J-18808-LjbffrFront Desk Agent
Posted 3 days ago
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Job Description
Join to apply for the Front Desk Agent role at Edge by Rotana .
Job Description
We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.
As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring a memorable stay. Key responsibilities include:
- Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
- Greeting guests by name (if known) and escorting them to their rooms to make them feel welcomed.
- Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
- Maintaining up-to-date knowledge of hotel information, local services, operating hours, promotions, events, and attractions to respond to guest queries.
- Monitoring rate levels and occupancy to optimize revenue.
- Accurately managing cashiering standards and complying with hotel policies and procedures.
- Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
- Maintaining guest privacy by ensuring confidentiality of guest details.
- Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.
Skills, Education, Qualifications & Experiences
Ideally, you should have a hospitality degree and experience in a Front Office role. Excellent English communication skills, knowledge of additional languages, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.
Knowledge & Competencies
The ideal candidate is customer-oriented, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting. Additional competencies include:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
- Entry level
- Full-time
- Customer Service
- Hospitality
Referrals increase your chances of interviewing at Edge by Rotana by 2x.
Get notified about new Front Desk Representative jobs in Riyadh, Saudi Arabia .
Front Desk Agent
Posted 3 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Front Desk Agent
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Riyadh Convention Center, 8489 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
Front Desk Agent
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Riyadh Convention Center, 8489 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
Assistant Front Desk Manager
Posted 7 days ago
Job Viewed
Job Description
The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.
Key Responsibilities:Supervise front desk staff and daily operations to ensure smooth guest service.
Assist with guest check-in, check-out, room assignments, and reservations.
Address guest inquiries, requests, and complaints in a prompt and professional manner.
Ensure adherence to hotel policies, procedures, and service standards.
Coordinate with housekeeping, maintenance, and other departments for guest requirements.
Train and mentor front desk agents to deliver high-quality service.
Monitor performance, attendance, and grooming of the front desk team.
Manage shift schedules and ensure proper staffing levels.
Prepare and review daily reports and handovers.
Handle cash transactions and ensure accuracy in billing and invoicing.
Bachelors degree or diploma in Hospitality Management or a related field.
23 years of experience in front desk operations, preferably in a supervisory capacity.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.
Ability to work under pressure and handle difficult situations with diplomacy.
Flexibility to work shifts, weekends, and holidays.
Previous experience in a 4-star or 5-star hotel environment.
Multilingual abilities are a plus.
Certification in hospitality or customer service is advantageous.
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Assistant Front Desk Manager
Posted 3 days ago
Job Viewed
Job Description
The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.
Key Responsibilities:Supervise front desk staff and daily operations to ensure smooth guest service.
Assist with guest check-in, check-out, room assignments, and reservations.
Address guest inquiries, requests, and complaints in a prompt and professional manner.
Ensure adherence to hotel policies, procedures, and service standards.
Coordinate with housekeeping, maintenance, and other departments for guest requirements.
Train and mentor front desk agents to deliver high-quality service.
Monitor performance, attendance, and grooming of the front desk team.
Manage shift schedules and ensure proper staffing levels.
Prepare and review daily reports and handovers.
Handle cash transactions and ensure accuracy in billing and invoicing.
Bachelors degree or diploma in Hospitality Management or a related field.
23 years of experience in front desk operations, preferably in a supervisory capacity.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.
Ability to work under pressure and handle difficult situations with diplomacy.
Flexibility to work shifts, weekends, and holidays.
Previous experience in a 4-star or 5-star hotel environment.
Multilingual abilities are a plus.
Certification in hospitality or customer service is advantageous.
Engagement Associate (Front Desk Executive)
Posted 5 days ago
Job Viewed
Job Description
Job Purpose As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients. Daily Operations: • Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries • Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone • Responsible for managing the office unit & PABX system setup and requests for all clients • Organizes postage and document courier services, handle mail, incoming & outgoing deliveries • Coordinates conference room bookings, refreshments for meetings and other special arrangements • Handles all secretarial and administrative duties for clients, as requested • Performs check in & check out process for all clients • Conduct up-selling and cross-selling to maximize revenue Service Standards: • Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback • Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge • Ensures that the Centre’s service standards are maintained at all times • Internal: • Develop rapport and professional business relationships with fellow colleagues and stakeholders • Support local Operations to maximize profitability, efficiency and productivity
Requirements
A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment • Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes • Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks • Fluency in English and another mainstream local language, depending on location • Good telephone manner and ability to perform secretarial tasks under deadlines • Able to handle correspondences and inquiries • Knowledge of Microsoft Word, Excel,
About the company
The Executive Centre (TEC) is Asias premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 220+ Centres in 36 cities and 16 markets. It is the third largest serviced office business in Asia. The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed. Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business' needs.
Guest Experience Expert - Front Desk Agent
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.